Bilingual Relations Specialist
4 days ago
This is an exciting opportunity to join our team as a Bilingual Customer Relations Specialist. As a hybrid/remote specialist, you will be instrumental in providing respectful, accurate, and timely responses to incoming inquiries.
Responsibilities:
- Troubleshoot and resolve telephone/email inquiries efficiently using various systems and tools.
- Provide accurate responses to existing and new members while maintaining the highest standards of customer service.
Qualifications:
- Excellent communication skills in English and French.
- Proficiency in Microsoft Office and ability to quickly learn and navigate multiple computer systems.
- Strong problem-solving abilities and timely decision-making through investigation.
- Minimum high school education.
- Solid computer and multitasking skills.
- Previous experience in customer service or call center environments.
Why Work with Us:
- Full-time hours
- Hybrid/remote work model
- Comprehensive training program
- Excellent benefits, including a pension plan and performance-based bonus plan.
- Opportunities for career advancement and professional development.
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