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Customer Service Representative

2 months ago

St Albert, Alberta, Canada Digiuseppe Interior Design Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team at Digiuseppe Interior Design Ltd. as a Customer Service Clerk. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Information Provision: Answer inquiries and provide accurate information to customers regarding our services and products.
  • Service Explanation: Clearly explain the type and cost of services offered to customers.
  • Record Keeping: Maintain accurate records and statistics related to customer interactions.
  • General Office Duties: Perform general office tasks as required.
  • Digital Database Management: Maintain and manage our digital database to ensure seamless customer service.
Additional Responsibilities
  • Support for Newcomers and Refugees: Provide support and guidance to newcomers and refugees with foreign credential recognition.
  • Cross-Cultural Training: Develop and deliver diversity and cross-cultural training programs to create a welcoming work environment.
  • Indigenous Support: Offer mentorship, coaching, and networking opportunities to Indigenous workers.
  • Cultural Competency Training: Provide cultural competency training and awareness programs to all employees.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Willingness to train and learn.
  • Language: English.
  • Work Hours: 35 hours per week.