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Billing Support Agent

2 months ago

Dorval, Quebec, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Billing Support Agent to join our team at CB Canada. As a Billing Support Agent, you will be responsible for providing exceptional customer service to clients, assisting with billing inquiries and corrections, and ensuring accurate and timely processing of invoices.

Key Responsibilities:

  • Receiving and responding to customer inquiries and concerns regarding billing and invoicing.
  • Assisting with research and resolving billing discrepancies and errors.
  • Processing invoice credits and follow-up with customers as necessary.
  • Providing clear and concise communication to clients regarding billing policies and procedures.
  • Performing other related tasks to facilitate efficient and accurate billing processes.

Requirements:

  • Superior customer service skills and ability to communicate effectively with clients.
  • Perfectly bilingual (spoken and written) in English and French.
  • Proficient with Excel and other accounting software.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.