Product Implementation Specialist

2 months ago

Vancouver, British Columbia, Canada Trulioo Information Services Inc. Full time
Product Implementation Engineer

The Product Implementation Engineer will report directly to the Manager of Implementation and serve as the primary subject matter expert in their designated domain.

This role serves as a crucial liaison between client-facing teams and our Engineering department, offering advanced technical assistance to our enterprise clients and partners.

This is an exciting role at the heart of our business that works in close collaboration with multiple departments, including Product Management, Sales, Account Management, and our Data Analytics.

Key Responsibilities:

  • Support developers integrating API and SDKs, including answering technical questions, or equivalent software development experience.
  • Become the technical subject matter expert (SME) for Trulioo's Platform and Services, with a focus on our Identity Document Verification product.
  • Collaborate with other departments, including Product, Engineering, DevOps, and Management, to build customer feedback loops and drive constant improvement.

Requirements:

  • Working experience with Javascript, Node, and are also strongly desirable.
  • Working experience with troubleshooting web applications on mobile browsers.
  • High level of technical experience and skills in software troubleshooting, ad-hoc script writing, and documentation.
  • A minimum of 3 years experience in a role building, supporting and troubleshooting front-end SaaS applications.

Preferred Qualifications:

  • Prior experience with training technical teams.
  • Exposure to tools and services that help customers meet compliance obligations.
  • Post-Secondary Degree in Computer Science/Engineering.
  • Startup experience.

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