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Implementation Specialist

2 months ago

Montreal, Quebec, Canada Lightspeed Full time

**About the Role**

We're seeking a highly skilled and customer-focused professional to join our Launch Services team as an Implementation Specialist. As a key member of our team, you will play a crucial role in ensuring the successful onboarding of our customers to our Golf product.

**Key Responsibilities**

  • Design and configure customer food & beverage menus
  • Schedule and facilitate one-to-one and one-to-many training sessions on back office configuration, menu editing skills, and POS terminal workflows
  • Educate and train customers on the use of POS settings and configuration tools
  • Update customer records in Hubspot, ChurnZero, and other web-based tools to reflect new information and implementation timelines
  • Collaborate with cross-functional teams, including Sales, Customer Success, and Support, to enhance the onboarding process
  • Utilize strong problem-solving skills to ensure customers maximize their POS capabilities

**Requirements**

  • Excellent communication skills in English and French (spoken and written)
  • Previous experience in a technical role, such as software, IT, or tech support
  • Knowledge of POS configuration and back office POS management
  • Experience with Apple tools, web technologies, and networking
  • Ability to work in a flexible hybrid environment (3 days/week in office)

**About Us**

Lightspeed is a leading commerce platform that empowers businesses to innovate and provide exceptional customer experiences. Our cloud commerce solution unifies online and physical operations, enabling merchants to expand their reach, manage global payments, and connect with supplier networks.