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Bilingual Program Lead

2 months ago

Québec, Quebec, Canada Cystic Fibrosis Canada Fibrose kystique Canada Full time
About the Role

Cystic Fibrosis Canada is seeking a highly skilled and experienced Bilingual Program Lead - Healthcare and Community Relations to join our team. As a key member of our organization, you will play a critical role in supporting the execution of our strategic direction specific to healthcare and advocacy.

Key Responsibilities
  • Healthcare Program
    • Assist in the development and implementation of Cystic Fibrosis Canada's healthcare strategic plan and program, including the planning and delivery of all healthcare program components activities and deliverables.
    • Lead the project management of strategic projects including the development of national standards of care, health and human resource guidelines, burden of disease project, mental health strategies, etc.
    • Support clinician engagement through co-leading various discipline working groups (e.g. nursing, physiotherapy, etc.) and other meetings.
    • Lead community/stakeholder engagement efforts (e.g. engaging with patients, families /caregivers, CF medical community)
    • Assist with the standards and guidelines portfolio by leading various aspects of project management.
    • Assist in developing program reports, patient/caregiver resources, and clinician resources related to the healthcare portfolio.
    • Manage healthcare inbox and work with internal and external stakeholders to respond to inquiries.
    • Provide logistical support for various stakeholder meetings and events.
  • Information and Support Program
    • Manage Cystic Fibrosis Canada's Helpline inbox and respond (in a timely manner) with empathy and warmth to requests from people living with cystic fibrosis and their caregivers.
  • Advocacy
    • Assist in the development and implementation of Cystic Fibrosis Canada's government relations and advocacy programs.
    • Plan and deliver volunteer and community engagement initiatives, peer-to-peer exchanges, webinars and community briefings.
    • Grow, develop, and steward members of the National Advocacy Network (NAN), with a specific emphasis on building volunteer capacity and engagement in Quebec.
    • Oversee the NAN Facebook Group and work with the Director, Government and Community Relations and members of the Marketing and Communications team to provide social media and newsletter content and to develop a forward-looking advocacy-related content calendar.
    • Manage advocacy inbox and work with internal and external stakeholders to respond to inquiries.
    • Leverage relationships with NAN and community members and include their stories in our blog, newsletter, social media and web content.
    • Provide logistics support for lobbying days at Parliament and provincial/territorial legislatures.
    • Assist in the development of government briefing kits, submissions and other communications. and help track federal, provincial and territorial government engagement and consultation opportunities.
    • Assist in tracking government meetings in accordance with federal, provincial and territorial lobbyist registration requirements, where required.
    Requirements
    • University undergraduate degree in Health/Life Sciences, Political Science, Public Policy, Public Affairs, Public Administration, or related field (Essential)
    • Over 4 years experience in community engagement with knowledge of stakeholder engagement best practices (with a preferred focus on working with medical community and patients with chronic or rare diseases) (Essential)
    • Knowledge of adult learning and facilitation techniques (Essential)
    • Knowledge of Canadian or provincial healthcare and/or hospital systems (preferred)
    • Demonstrated success in effectively communicate advocacy initiatives and outcomes in ways that inspire and engage community members (preferred)
    • Demonstrated experience in training and supporting volunteers and staff in the charitable sector (preferred)
    • Experience working with underserved populations (preferred)
    • Over 3 years experience with project coordination/management tools and processes, Professional Management Professional PMP (preferred)
    • Experience managing multiple projects within the healthcare field and providing project management support to senior team leaders (Essential)
    • Demonstrated understanding of clinical guidelines/quality standards development and implementation process (preferred)
    • Experience in performing basic qualitative and quantitative data analyses (e.g. surveys/focus group results) (Essential)
    • Ability to work within a matrix team structure (Essential)
    • Excellent communicator with outstanding written and verbal communication skills (French and English) (Essential)
    • Excellent relationship building, customer service and problem-solving skills (Essential)
    • Bilingual/French speaking (Essential)
    What We Offer
    • Collaborative, dynamic, and passionate work environment, with colleagues who are driven and motivated for this community.
    • RRSP and Benefits programs
    • A company culture rooted in empathy, accountability, collaboration, and innovation.
    • Flexible working schedule
    • Remote and hybrid work model offered