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Operations Manager

2 months ago

Brampton, Ontario, Canada Reliance Home Comfort Full time

Unlock Your Potential with Reliance Home Comfort

As an Operations Manager at Reliance Home Comfort, you will play a vital role in driving our business forward. We are seeking a highly motivated and experienced professional to lead our field operations team and contribute to our growth and success.

Key Responsibilities:

  • Lead and manage a team of technical professionals to maximize their performance, engagement, and achievement of objectives.
  • Collaborate with local managers to plan, budget, and deliver on P&L targets.
  • Ensure staffing plans are forecast, updated, and delivered to maximize customer service and meet our service commitments.
  • Measure, monitor, and drive achievement of all operational metrics and provide appropriate reporting and analysis.
  • Develop and implement strategies to drive growth through install mentality, customer satisfaction, and future business growth.
  • Partner and collaborate with other stakeholders to continually improve team performance.
  • Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance's strategy and goals.
  • Perform regular reviews of cost, quality, safety, and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners.

What We Offer:

  • A competitive base pay plus the ability to earn more tied to your success.
  • A great benefits plan for you and your family.
  • Career paths so you can advance in the company.
  • A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip to a tropical destination.
  • Award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team.

What We're Looking For:

  • A growth mindset: above all else, we're looking for people who are dependable, ambitious, and want to grow with Reliance.
  • A determined self-starter with a high degree of integrity, sense of urgency, passion for high performance, and attention to detail who thrives working in a team environment and individually.
  • 3-5 years of progressive experience overseeing a field operations team required.
  • Knowledge and technical experience within the HVAC and/or water heater industry is required.
  • Gas Fitter 2 or 313d license would be an asset.
  • Sales experience and a demonstrated ability to meet sales quotas would be an asset.
  • Demonstrated results in driving process control, productivity/quality improvement.
  • Excellent communication (written, verbal, and presentation), interpersonal skills, along with innovative thinking and problem-solving skills.
  • Highly motivated to succeed with the ability to build team spirit, motivate team members, and encourage collaboration.
  • Professional negotiation skills with the ability to influence and drive change.
  • Strong initiative to drive results with speed of implementation.
  • Strong ability to develop effective relationships with team, internal, and external stakeholders.
  • Ability to challenge the status quo and help drive change.
  • Experience in a management role within a unionized environment would be an asset.