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Ecommerce Manager
2 months ago
We are seeking an experienced Ecommerce Manager to join our team at Victoria Newitt Recruitment Inc. As a key member of our marketing and ecommerce team, you will be responsible for overseeing the development and implementation of our ecommerce strategy, ensuring a best-in-class customer experience across our three main company sites.
Key Responsibilities- Manage the product catalogue to ensure accurate and informative product listings, including product titles, descriptions, images, and reviews.
- Execute brand, category, or product features across the site, including new product launches, sale events, and collection highlights.
- Partner with the content generation team to ensure engaging, informative, and accurate site content.
- Improve site usability by optimizing customer navigation, including site taxonomy, search, and filters.
- Develop and execute strategies to improve SEO in coordination with the content and technology teams.
- Analyze site performance, user behavior, and run A/B tests to increase conversion and improve the customer experience.
- Partner with the UX and technology teams to identify and implement short- and medium-term site improvements and feature rollouts.
- Own the process for soliciting and displaying customer reviews.
- Define unique experiences for homeowner customer segments versus industry professionals.
- Lead, coach, and mentor your team.
- Research and stay up-to-date on ecommerce trends.
- Post-secondary education in Marketing, Business, or a related field.
- 3+ years of direct ecommerce experience, with an understanding of user experience, site operations, and merchandising.
- Experience using various CMS and PIMS.
- Deep understanding of site performance metrics and analytical tools, including Google Analytics.
- Experience with HTML and CSS.
- Understanding of strategies and tactics to improve SEO.
- Experience with A/B testing platforms, such as Google Optimize or Unbounce.
- Rock-solid analytics skills, alongside the ability to create insights and stories with data.
- Experience working with technology and UX teams.
- Team management experience preferred.
- Customer-first mindset.
- Curious mindset and desire to improve what's there and build new and better.
- Strong entrepreneurial spirit with grit, determination, and a willingness to challenge the status quo.
- High degree of empathy and the ability to see other perspectives.
- Endless opportunities to learn.
- Flexible work opportunities.
- Health and medical benefits.
If this position suits your skills and experience, we want to talk to you. Please apply by submitting your resume and a covering letter outlining why you are a suitable candidate for this exciting role.
