Change Integration Specialist

3 weeks ago

Kitchener, Ontario, Canada Sun Life Financial Full time
Job Title: Change Integration Specialist

At Sun Life Financial, we're committed to helping our clients and employees achieve lifetime financial security and live healthier lives. As a Change Integration Specialist, you'll play a critical role in integrating internal business partners into our products and services.

Key Responsibilities:
  • Support the intake, prioritization, and triaging of change requests submitted by internal business partners.
  • Develop and maintain strong partnerships within business areas and ensure consistency and clear communications.
  • Support the planning, scheduling, managing, and chairing of the Change Advisory Board (CAB) meetings.
  • Support the management of the Canadian Shared Services service catalogue.
  • Gather, analyze, and present data consumable at all levels of the organization.
  • Support the design and development of the CSS change intake tool.
  • Integrate business partners into CSS services.
  • Maintain Business Records (Databases & Documentation).
Requirements:
  • Excellent analytical skills (planning, quantitative skills, attention to detail, and quality standards).
  • Demonstrated creative problem-solving and critical thinking skills with the ability to facilitate and collaborate to drive decision making to closure.
  • Advance level skills with Microsoft tools, including PowerPoint, Excel, Visio, Sharepoint, and OneNote.
  • Six Sigma or Lean Management experience would be an asset.
  • Previous ServiceNow experience would be an asset.
What We Offer:
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
  • Being part of our journey in developing the next greatest digital experience.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about making a difference in the lives of individuals, families, and communities around the world, we encourage you to apply.

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