Patient Engagement Advisor

4 weeks ago

Ottawa, Ontario, Canada UNAVAILABLE Full time
Position Overview
JOIN A DEDICATED TEAM – MAKE A DIFFERENCE IN COMMUNITY HEALTH

Are you skilled in connecting with a diverse range of stakeholders and community members through a health equity perspective? Do you possess experience in program management along with excellent communication and facilitation abilities? Are you motivated by a commitment to outstanding health care and a desire to support others?

If this resonates with you, consider this fulfilling opportunity to work with a collaborative team of health care professionals dedicated to enhancing the health care landscape.

UNAVAILABLE is seeking a knowledgeable program coordinator who has a solid grasp of engagement principles, strategies, and the technical expertise necessary for developing, implementing, and assessing engagement initiatives for various audiences. The Community Engagement Specialist will lead efforts to involve patients within care communities and throughout the province, including advisory panels, focus groups, and patient-centered evaluations.

Key Responsibilities:

  • Responding to engagement requests from colleagues, facilitate various activities (including virtual sessions and individual outreach) to involve individuals with lived experiences in program development and quality enhancement.
  • Organize meetings, create presentation materials, and deliver presentations to community organizations and partners, supporting diverse engagement initiatives.
  • Gather, analyze, and present feedback data from engagement activities.
  • Identify and recruit community members with lived experiences for participation in engagement forums and activities.
  • Plan, coordinate, and facilitate engagement events, including focused discussions.
  • Establish formal and informal communication channels with patients, families, and caregivers to collect feedback on health system performance and improve processes.
  • Identify areas where patient, family, and caregiver involvement has been lacking and assist colleagues in creating opportunities for their feedback.
  • Build and maintain relationships with service providers and internal/external partners as needed.
  • Promote broader engagement with Indigenous, Francophone, and underrepresented communities.

Qualifications:

  • A degree, certificate, or diploma in community or social services, health care, administration, or a related field (or equivalent combination of education and experience).
  • Three to five years of relevant experience in program coordination.
  • Strong understanding of the mission, vision, values, and operational priorities within the health care sector.
  • Proven ability to engage and connect with a diverse array of providers and community members through a health equity lens.
  • Excellent communication and facilitation skills.
  • Ability to interact with patients, families, caregivers, staff, and partners with tact and diplomacy.
  • Strong analytical and problem-solving skills.
  • Awareness of cultural, spiritual, and linguistic diversity.
  • Comprehensive understanding of engagement strategies and technical skills for planning and evaluating engagement initiatives.
  • Knowledge of current trends in engagement tactics, including both in-person and virtual methods.
  • Familiarity with engagement policies and patient-centered care frameworks.
  • Note: Compliance with a mandatory COVID-19 vaccination policy is required.

Preferred Qualifications:

  • Experience with engagement programs, particularly in the health care sector.
  • Personal experience navigating various health care services and supports.
  • Experience working with Indigenous, Francophone, racialized, Two-Spirit and LGBTQIA+, disabled, and other underserved communities.
  • Bilingualism (English/French) is an asset.

What We Offer:

We recognize the importance of work-life balance and are committed to fostering an inclusive culture that supports your continuous learning and professional growth. We provide:

  • Competitive compensation and benefits packages.
  • Opportunities for professional development.
  • Membership in a prestigious defined benefit pension plan.
  • A hybrid work environment.
  • Flexible work location options.

About Us:

We are UNAVAILABLE, dedicated to serving the health needs of our community. We collaborate with patients, caregivers, health professionals, and service providers to deliver integrated, patient-centered care.

Why Join Us?

If you are passionate about enhancing care and service delivery and are looking for an opportunity to lead, learn, and connect, we invite you to explore this role.

Commitment to Equity, Inclusion, Diversity, and Anti-Racism:

UNAVAILABLE is dedicated to fostering a culture of equity, inclusion, diversity, and anti-racism. We aim to attract and develop a workforce that reflects the diverse communities we serve. We welcome applications from all qualified individuals and provide accommodations for persons with disabilities during the recruitment process upon request.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

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