Account Management and Sales Professional

1 week ago

Ajax, Ontario, Canada goeasy Ltd. Full time

About goeasy Ltd.

goeasy Ltd. is a leading provider of lease-to-own business solutions in Canada. We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

Job Summary

We are seeking a highly motivated and customer-focused Customer Retention Specialist to join our team. As a key member of our sales and customer engagement team, you will be responsible for maximizing store revenues through effective management of customer accounts and payments past due, while educating and empowering customers to achieve their financial goals through building credit.

Key Responsibilities

  • Build strong relationships with customers to understand their needs and provide personalized solutions to drive sales and increase customer satisfaction.
  • Manage customer accounts and payments past due, while maintaining a high level of customer service and ensuring timely resolution of any issues.
  • Develop and implement sales strategies to drive revenue growth and meet sales targets.
  • Collaborate with cross-functional teams to ensure seamless execution of sales and customer engagement initiatives.
  • Stay up-to-date with industry trends and competitor activity to ensure goeasy Ltd. remains a leader in the lease-to-own business.

Requirements

  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
  • Proven sales and customer engagement experience with a track record of driving revenue growth and increasing customer satisfaction.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Valid driver's license with a good driving record.

What We Offer

  • Competitive salary and bonus structure based on individual and team performance.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Opportunities for career growth and professional development through training and mentorship programs.
  • Recognition and rewards for outstanding performance and contributions to the team.

Why Join goeasy Ltd.?

We are a dynamic and growing company that values innovation, customer satisfaction, and employee development. If you are a motivated and customer-focused individual who is passionate about sales and customer engagement, we encourage you to apply for this exciting opportunity.

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