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Disaster Recovery Specialist

2 months ago

Kitchener, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Summary

We are seeking a highly skilled Disaster Recovery Specialist to join our Global Technology Services Management and Support Team. As a key member of our team, you will be responsible for delivering and maintaining a practical and effective Disaster Recovery program that ensures our critical services, systems, networks, and information assets are available whenever our business clients need them.

Key Responsibilities
  • Develop and maintain recovery plans in an enterprise BCM planning system, following Global standards and sharing processes with peers within the organization.
  • Partner with IT and Project Management colleagues/vendors to ensure required technical assets are resilient and systems are built with DR requirements embedded.
  • Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing guidance while managing the response to planned or unplanned events.
  • Develop, schedule, and conduct DR exercises in accordance with segment goals and Global standards, leveraging Manulife's global scale and working with IT partners worldwide to constantly improve the exercise process and recoverability of systems.
  • Provide reporting metrics/analytics, including Key Risk Indicators, compliance reporting, and dashboards.
  • Collaborate with the Vendor Information Security Management team to assess the vendor's DR plan for compliance with Manulife's DR requirements.
  • Effectively communicate with external auditors to explain and defend the DR program.
Requirements
  • 2-4 years+ Disaster Recovery experience encompassing all aspects of data center infrastructure, including core infrastructure, network, storage, etc.
  • Understanding of VMware Cloud technologies and recovery alternatives.
  • Experience using Fusion Risk Management tool, Archer, and ServiceNow an asset.
  • Financial Services industry experience preferred.
  • Professional certification in BCM – ABCP, CBCP, MBCI, or MBCP a plus, but not a requirement.
  • Good communication and organization skills.
  • Ability to build relationships, engage, and influence others.
  • Achievement-oriented with project management skills and the ability to work independently and as part of a team, handling multiple priorities within tight timelines while maintaining a professional and friendly demeanor.
  • Ability to work off-hours to help manage incidents or connect with colleagues in different time zones.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Us

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.