Crew Lead

4 weeks ago


Kitchener, Ontario, Canada ServiceMaster Restore Full time
Job Summary:

As a Crew Lead at ServiceMaster Restore, you will be responsible for leading and working with technicians on the emergency response team to attend losses such as flooding, sewer back up, fire, and wind. You will confirm the scope of work with the Project Manager and/or Mitigation Manager, have the homeowner(s) or approved authority sign off on the work authorization, and manage all questions on site from homeowners/business owners in a professional, dignified, knowledgeable, and calming manner.

Key Responsibilities:

• Lead and work with technicians on the emergency response team to attend losses such as flooding, sewer back up, fire, and wind.
• Confirm the scope of work with the Project Manager and/or Mitigation Manager.
• Have the homeowner(s) or approved authority sign off on the work authorization.
• Manage all questions on site from homeowners/business owners in a professional, dignified, knowledgeable, and calming manner.
• Responsible for safety at each work site, conducts and documents safety meeting with compliance to both the Occupational Health and Safety Codes and company policies, including performing a hazard assessment with their crew before beginning work on site.
• Photographs and video graphs the work site before, during, and after emergency work – especially pre-existing damage.
• Ensures water readings (Daily Psychometric Readings) are documented at every loss.
• Daily submission of accurate time sheets to payroll by reviewing time sheets and all paperwork to ensure precision before handing it in.
• Completes all necessary forms: Work Authorization, Daily Psychometric Readings, Equipment Activity Reports, Job Hazard Assessment, at the completion of each emergency.
• Provides the Mitigation Manager or Project Manager with up to date reports on the status of the job at the end of each work day, and remains in continual contact to inform of any changes and calls upon all concerns.
• Collects all applicable samples for the Project Manager.
• All Crew Leads should have Asbestos awareness as they are required to collect applicable asbestos samples when in question and notify the Project Manager of this immediately.
• Conducts vehicle maintenance inspections; cleans and maintain vehicles both inside and out.
• Understands and implements standard protocols for Water Remediation, Mold, Asbestos, and Contents handling depending on the type of loss.
• Valid G driver's license required.

Requirements:

• Takes Pride in quality control and efficient work procedures.
• Mentors other technicians and guides them in the proper way to mitigate a loss.
• Sets a level of quality work performance for their crew to follow.
• Determines equipment and supplies needed for each loss.
• Ensures client is receiving a high standard of care and superior quality of service.
• Mixes and applies chemicals safely in accordance with manufacturer's specifications and WHMIS.
• Teaches good housekeeping techniques to ensure non-cluttered, safe, and organized worksites.
• Has a complete set of tools that is inventoried on a regular basis, basic carpentry skills, and working knowledge of tools.
• Wears appropriate PPE and company attire/uniform at all times.
• Minimum of 1 year of direct working experience in disaster restoration linked to fire/water loss or related.
• Strong Leadership and Communication abilities.
• Proficient working and applied knowledge and procedures of demolition and tear outs of affected areas in both residential and commercial buildings of various sizes as well as construction knowledge and terminology.
• Ability to remain calm in times of stress and chaotic situations.
• Knowledge and working ability to properly use equipment in an appropriate manner such as dehumidifiers, truck mount, air scrubbers, etc.
• An IICRC Certification is required.
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