Specimen Collection Specialist

1 month ago

Toronto, Ontario, Canada LifeLabs Full time

LifeLabs is recognized as the foremost community diagnostics laboratory in Canada, dedicated to fulfilling the healthcare requirements of Canadians for over five decades. Our team members are genuinely focused on our clients, understanding that behind every lab requisition and sample tested, there is an individual and their family relying on our services.

Consistently acknowledged as one of Canada's Best Employers by Forbes, LifeLabs has also been awarded for its exceptional Mental Health Program by Benefits Canada. The dedication and passion of our diverse team of over 6,000 innovative professionals unite us in our mission to provide high-quality tests and reliable results that our customers can trust. We embody values of agility, customer focus, compassion, and teamwork, which drive our vision of empowering a healthier you.

Are you interested in enhancing patients' healthcare experiences? LifeLabs Medical Laboratory Services, a proud Canadian entity with over 50 years of expertise, offers laboratory testing services that assist healthcare providers in diagnosing, treating, monitoring, and preventing diseases. We are currently seeking a Specimen Collection Specialist to become part of our dedicated team.

As a Specimen Collection Specialist, your primary responsibility will be managing the specimen collection process, which includes welcoming patients and preparing specimens for transportation. This role is vital in patient care and our operations, allowing you to witness the positive impact you have on patients' lives. This is a Part-Time position (up to 20 hours).

Flexibility to work Monday through Sunday from 7:00 AM to 5:30 PM is required. Depending on operational needs, the successful candidate may occasionally be asked to work in different regions. The ideal candidate must demonstrate strong teamwork skills and punctuality.

In this position, you will:

  • Welcome patients, gather necessary information, explain the specimen collection process, and ensure compliance with required test protocols.
  • Conduct phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
  • Carry out specialized test collections, including medical/legal drug screenings, paternity tests, and clinical trials, while completing the necessary documentation.
  • Maintain client relationships by responding to inquiries and following up on requests.
  • Perform data entry for patient demographics, requisition details, and other information pertinent to processing test results.
  • Prepare specimens for transportation and testing.

The ideal candidate will prioritize exceptional customer and patient service, demonstrating the ability to connect with patients and clients even in challenging situations. Key attributes include: empathy, adaptability, flexibility, and problem-solving skills. Additional requirements include:

  • Graduation from an accredited Laboratory Assistant program or equivalent.
  • Experience in phlebotomy.
  • Strong communication skills.
  • Proficient computer skills with a minimum typing speed of 40 words per minute.
  • Commitment to maintaining the highest standards of patient privacy and confidentiality.

We seek enthusiastic individuals who resonate with our core values: Caring, Customer Driven, Agile, and One Team, and who can embody these values in their daily work.

This is an in-person role.

Compensation Range:

The compensation range has been established, but the final salary will be determined based on experience, educational qualifications, external market conditions, and internal equity.

Vacation Benefits:

In this role, you will receive vacation pay, which will be included in each paycheck.

Employee Wellness Program:

LifeLabs offers a renowned Wellness Program aimed at supporting your overall health and well-being across physical, emotional, and financial wellness dimensions. We have been recognized for our commitment to mental health support.

Employee Giving Initiative:

This program is designed to assist employees who donate, fundraise, or volunteer for Canadian Registered Charities or Non-Profit Organizations.

Additionally, LifeLabs provides opportunities for professional development, membership reimbursements, access to preferred rates and discount programs, and optional health-related benefits.

At LifeLabs, we strive to foster an inclusive and equitable workplace where our team members and the communities we serve feel valued and respected.

In alignment with LifeLabs' Accessibility Policy, accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

We are committed to the continuous enhancement of our diversity, equity, and inclusion (DEI) initiatives, taking steps to strengthen our dedication to our team members and customers, and fostering an environment where individuals can be their authentic selves.

At LifeLabs, we believe in the strength of unity and the value of diverse perspectives and experiences that each team member contributes.

Vaccinations are highly encouraged at LifeLabs. Vaccinations may be mandatory for certain employees if mandated by provincial or regional regulations or through employer-led vaccination policies.

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