Current jobs related to Director, Client Relationship Manager - Halifax, Nova Scotia - MUFG Investor Services
-
Director of Client Relationship Management
3 weeks ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timeJob Title: Director, Client Account ManagementAt Mufg Investorservices, we are seeking a highly skilled and experienced Director, Client Account Management to join our team. This is a critical role that requires a strong understanding of the fund administration business and the ability to effectively manage client relationships.Key Responsibilities:Develop...
-
Director, Client Relationship Manager
2 months ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timeJob SummaryMufg Investorservices is seeking a seasoned professional to fill the role of Director, Client Account Management. This position requires a strong background in client relationship management, with a proven track record of delivering exceptional service and driving business growth.Key ResponsibilitiesClient Relationship Management: Develop and...
-
Director, Client Relationship Manager
2 months ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timeJob SummaryMufg Investorservices is seeking a seasoned professional to fill the role of Director, Client Account Management. This position requires a strong background in client relationship management, with a proven track record of delivering exceptional service and driving business growth.Key ResponsibilitiesClient Relationship Management: Develop and...
-
Client Relationship Manager
1 month ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timeJob DescriptionMufg Investorservices is seeking a highly skilled and experienced professional to join our team as a Client Account Management Director. This is a key role that requires strong leadership and relationship-building skills to manage client relationships and drive business growth.Key ResponsibilitiesClient Relationship Management: Develop and...
-
Client Relationship Manager
1 month ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timeJob DescriptionMufg Investorservices is seeking a highly skilled and experienced professional to join our team as a Client Account Management Director. This is a key role that requires strong leadership and relationship-building skills to manage client relationships and drive business growth.Key ResponsibilitiesClient Relationship Management: Develop and...
-
Director, Client Relationship Manager
4 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Director, Client Relationship Manager
4 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Halifax, Nova Scotia, Canada Mufg Investorservices Full timePosition OverviewThe Director of Client Account Management is responsible for fostering and nurturing relationships with key stakeholders and operational teams within our client organizations. This role requires a proactive approach to managing client interactions and ensuring satisfaction.Key Responsibilities:Establish and maintain strong relationships with...
-
Senior Director of Client Relationship Management
3 months ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timePosition OverviewThe Director of Client Account Management is responsible for fostering and nurturing relationships with key stakeholders and operational teams within our client organizations. This role requires a proactive approach to managing client interactions and ensuring satisfaction.Key Responsibilities:Establish and maintain strong relationships with...
-
Client Relationship Manager
2 months ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timeJob DescriptionMufg Investorservices is seeking a highly skilled and experienced professional to fill the role of Director, Client Account Management. This position is responsible for managing client relationships and ensuring high levels of client satisfaction and retention.Key ResponsibilitiesDevelop and Maintain Client Relationships: Build and maintain...
-
Client Relationship Manager
2 months ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timeJob DescriptionMufg Investorservices is seeking a highly skilled and experienced professional to fill the role of Director, Client Account Management. This position is responsible for managing client relationships and ensuring high levels of client satisfaction and retention.Key ResponsibilitiesDevelop and Maintain Client Relationships: Build and maintain...
-
Senior Client Relationship Manager
2 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeJob SummaryMUFG Investor Services is seeking a highly skilled and experienced Client Account Director to join our team. As a Client Account Director, you will be responsible for developing and maintaining strong relationships with our clients, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesDevelop and maintain...
-
Client Relationship Manager
3 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Client Relationship Manager
3 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Client Relationship Manager
1 month ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Client Relationship Manager
1 month ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Client Relationship Manager
4 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Client Relationship Manager
4 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of...
-
Senior Client Relationship Manager
2 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeJob SummaryMUFG Investor Services is seeking a highly skilled Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for developing and maintaining strong relationships with our clients, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesDevelop and maintain...
-
Client Account Management Director
1 week ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout the RoleMUFG Investor Services is seeking a highly skilled Client Account Management Director to join our team. The successful candidate will be responsible for managing client relationships and providing exceptional service to our clients.Key ResponsibilitiesDevelop and maintain strong relationships with key decision makers and operations staff at our...
Director, Client Relationship Manager
2 months ago
About MUFG Investor Services
MUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Job Summary
We are seeking a highly experienced and skilled Director, Client Account Management to join our team. The successful candidate will be responsible for developing and maintaining strong relationships with key decision makers and operations staff at our clients, managing client relationships and acting as escalation point for all client queries, and owning and managing incidents/errors end to end in a timely manner.
Key Responsibilities
- Develop and maintain strong relationships with key decision makers and operations staff at our clients.
- Manage client relationships and act as escalation point for all client queries.
- Own and manage incidents/errors end to end in a timely manner.
- Maintain a high level of client satisfaction and retention.
- Manage and oversee client specific SLA's and KPI adherence by operations teams.
- Host monthly service calls with clients with our SLA and KPI data.
- Participate in client DDQ's and oversight of periodic due diligence visits.
- Determine RAG rating for clients. Escalate to internal senior management where appropriate.
- Oversee and review client profitability and ownership of client account strategy to drive future growth.
- Manage client profitability through workforce planning with operations teams and adherence to common operating model.
- Explore cross-sale opportunities where applicable. Actively participate in RFPs or other business development opportunities as required.
- Ownership of commercial conversations with our clients. Initial point of contact for new product launches and services.
- Participate in global projects to improve client related initiatives or projects with the operational teams.
Requirements
- Third Level Qualification (degree or higher) in a relevant field.
- At least 10 years' experience working in the fund administration or asset management industry with experience managing client relationships. Providing high quality service and understanding client needs. This can include other administrators, investment managers or fund auditors.
- Demonstrate leadership and the ability to effectively manage a team of accounting professionals.
- Excellent business acumen through a strong understanding of the fund administration business and the drivers of profitability and success.
- Exceptional client service and the ability to satisfy the requirements of a complex and demanding client base. The ability to service these clients while maintaining the interests and health of the organization is critical.
- Strong computer skills with strengths in Microsoft Office products.
- In-depth understanding of fund administration industry. This includes various fund structures, fee calculations, financial instruments and fund offering documentation review.
- Demonstrate a high level of problem solving and innovative thinking in order to develop solutions to complex problems.
- Experience with fund administration software such as Geneva, Investran, Yardi and Mantra would be beneficial but not necessary.
About MUFG Investor Services
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
Equal Opportunities Employer
MUFG Investor Services is an equal opportunity employer.
