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Optical Store Supervisor

3 months ago


Burnaby, British Columbia, Canada EssilorLuxottica Group Full time

ABOUT US

EssilorLuxottica is a worldwide frontrunner in the design, production, and distribution of optical lenses, frames, and sunglasses. Our organization merges the expertise of two industry innovators, one specializing in advanced lens technology and the other in the craftsmanship of renowned eyewear, forming a vertically integrated enterprise that is uniquely equipped to meet the evolving vision requirements of the global eyewear market.

With a workforce of over 180,000 dedicated professionals across 150 nations, we celebrate creativity, entrepreneurship, and the unique perspectives of our team members. Our commitment to vision empowers individuals to 'see more and be more' through our innovative designs, exceptional quality, and state-of-the-art processing techniques. Each day, we enhance the lives of millions by transforming the way they perceive the world.

POSITION SUMMARY

The primary role of the Store Manager is to serve as a pivotal leader within the LensCrafters framework. This position is responsible for achieving key performance metrics by embodying the Brand Story and ensuring an exemplary customer experience.

KEY RESPONSIBILITIES

  • Demonstrates a strong commitment to delivering unparalleled Customer Service by ensuring that the LensCrafters team effectively executes the Sales and Service Process.
  • Exemplifies the Diamond Service Principles and Service Vision with every customer interaction.
  • Provides hands-on training and mentorship to team members utilizing Company-provided resources.
  • Evaluates store financial performance and recommends actionable strategies to enhance retail profitability.
  • Aims to achieve outstanding results in the following areas:
    • NPS – Net Promoter Score
    • % Sales to Plan
    • Customer Footfall
    • Store Profitability
    • % Training Saturation
    • Key Performance Indicators, including exam growth and retention
  • Identifies and recruits top-tier talent.
  • Forecasts staffing requirements using the labor scheduling model.
  • Handles administrative tasks such as payroll, inventory oversight, and technical applications.
  • Inspires associates to deliver a customer experience that surpasses expectations, as measured through the NPS portal.
  • Collaborates with the Doctor of Optometry to enhance business partnerships and joint planning.
  • Ensures compliance with Company policies regarding inventory management and safety protocols.
  • Implements the LC Inventory Management System and Order Tracker as part of the global POS framework.
  • Maintains adherence to all approved safety programs and conducts regular safety inspections of the store.
  • Maximizes Optometric partnerships through active participation in various initiatives.
  • Fosters a safe and enjoyable work environment for all team members and customers.
  • Takes pride in the store's visual presentation and executes directives to maintain a consistent brand message.

ESSENTIAL QUALIFICATIONS

  • High School diploma or equivalent.
  • 4+ years of management or supervisory experience.
  • Thorough understanding of operations, processes, and business implications.
  • Strong negotiation and influencing abilities.
  • Proven team-building and leadership skills.
  • Knowledge of current optical theory and product offerings.
  • Excellent communication and listening skills.
  • Basic math proficiency (addition, subtraction, multiplication, division).
  • Sales acumen.
  • Familiarity with cash registers, computers, and calculators.
  • Ability to manage time effectively under tight deadlines.

PREFERRED QUALIFICATIONS

  • College degree or equivalent experience.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Certification as a LensCrafters Final Inspector.
  • Completion of the LensCrafters Quality, Fitting, and Adjusting Program.
  • Prior experience in customer service and retail environments.
  • Familiarity with current store merchandise.
  • High level of business acumen, including detailed knowledge of the LC Dashboard.

ABOUT US

EssilorLuxottica is a worldwide frontrunner in the design, production, and distribution of optical lenses, frames, and sunglasses. Our organization merges the expertise of two industry innovators, one specializing in advanced lens technology and the other in the craftsmanship of renowned eyewear, forming a vertically integrated enterprise that is uniquely equipped to meet the evolving vision requirements of the global eyewear market.

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