Senior Manager, Technical Services Lead

7 days ago

Calgary, Alberta, Canada Inter Pipeline Full time

About the Role

The Senior Manager, Technical Services Lead will report to the Vice President, Petrochemical Commercial at Inter Pipeline. This individual will lead a team of technical experts providing technical support to customers, participating in product development, ensuring product compliance, and stewarding sustainability efforts relating to polymers.

Key Responsibilities

  • Manage and lead a team of technical experts in the polymer field
  • Administer technical assistance to sales teams to build and maintain customer confidence and trust
  • Provide customer technical support, including attending resin qualification trials, offering processing advice, providing product-related training, and troubleshooting expertise
  • Manage and coordinate timely, effective investigation, analysis, and resolution of product claims to customers and HPC's satisfaction
  • Provide support and advice on product development initiatives
  • Ensure products meet all applicable compliance standards
  • Collaborate with cross-functional teams to enhance product quality and performance
  • Add support to site laboratory, ensuring effective commercial interface
  • Collaborate with operations and sales teams to create an optimal grade slate
  • Oversee commercial/operating agreements related to the Polypropylene Facility, including licensing, catalyst, and additives selection and purchases
  • Assess and enhance the environmental impact of polymer products throughout their lifecycle
  • Support sustainability strategy initiatives to reduce waste, energy consumption, explore circularity initiatives, product development, and improving overall environmental footprint
  • Arrange direction and oversight to planning, budgeting, and performance reporting for the applicable cost centers

External Relationships

  • Develop strong relationships within the North American polymer industry, including key suppliers, polypropylene customers, and regulatory officials
  • Represent the Heartland Petrochemical Complex business unit as required in discussions at industry associations and conferences

Requirements

  • Doctorate degree in Polymer Science, Chemical Engineering, or related field
  • Proven experience in a leadership role within the polymer industry
  • 15 years previous experience in a similar role/industry
  • Strong technical knowledge of polymer products and their applications
  • Excellent communication and interpersonal skills
  • Ability to lead and inspire cross-functional teams
  • Familiarity with sustainable practices and a commitment to integrating them into daily operations

Work Environment

  • Monday – Friday, 8 hours per day
  • Some travel;

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