Strategic Business Services Director

3 weeks ago

Kitchener, Ontario, Canada Manulife Full time
About the Role

We are seeking a highly experienced and skilled Director to lead our Business Services and Development team. As a key member of our Operations team, you will be responsible for providing strategic leadership and oversight of operational and support functions in Bank Operations.

Key Responsibilities
  • Provide strategic leadership and oversight of operational and support functions in Bank Operations.
  • Develop and implement strategic plans and initiatives in alignment with the Bank's goals and objectives.
  • Lead a team of managers and business consultants who enable the Bank and Operations to support production and deliver on strategic objectives and OKRs.
  • Build a successful team with a strong focus on engagement, accountability, development, and delivery.
  • Collaborate with matrix teams, including Bank Operations, Finance, IT, Risk, Compliance, and Delivery, to drive outcomes and resolve issues.
  • Ensure compliance with all risk and regulatory initiatives and timelines for Bank Operations.
  • Develop and implement business process improvements to enhance efficiency and effectiveness.
  • Identify opportunities to streamline business processes to improve experience, effectiveness, and/or reduce costs.
  • Develop, drive, and monitor BSD KPIs and OKRs for Operations to deliver the right outcomes.
Requirements
  • Proven track record of attracting talent, motivating teams to deliver, and driving employee engagement.
  • Strong execution ability, with the ability to see the big picture and remove impediments to deliver.
  • Ability to lean into challenges, not away from them.
  • Urgency and instill the same in your teams.
  • Authentic, not afraid to share your humanity to your team and peers.
  • Customer-first focused, acting as their voice inside the organization.
  • Hold yourself and others accountable, making it happen, owning it, and finding solutions.
  • Excellent relationship and stakeholder management skills, building trust.
  • Consider operational risks and ensure effective controls are in place for your team.
  • Master communicator, with experience translating technical information into plain business language.
  • Resilient, adaptable to change, and lead others through change.
  • Familiar with Agile principles, continuous improvement, and Lean methodologies.
  • Proven ability to collaborate and negotiate with various stakeholders with competing priorities.
What We Offer
  • Competitive salary and benefits packages.
  • Growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • Focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

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