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Bilingual Service Coordinator

2 months ago


Montreal, Quebec, Canada Johnston Equipment Full time

Job Summary:

We are seeking a highly organized and detail-oriented Service Dispatch Coordinator to join our team at Johnston Equipment. As a key member of our National Call Centre department, you will play a critical role in ensuring the smooth operation of our service administration processes.

Key Responsibilities:

  • Manage high volumes of data entries with accuracy and speed
  • Audit technical quotations and maintain data integrity within business systems
  • Coordinate service calls and post lost time for technicians
  • Provide exceptional customer service and support to customers and technicians
  • Optimize the administration and completion of purchase order processes
  • Maximize the efficiency of onsite services through productive management and administration of technician work orders
  • Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services

Requirements:

  • High level of organization and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficiency in data entry and management
  • Ability to learn and adapt to new systems and processes

What We Offer:

  • A stable and dynamic work environment
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A collaborative and supportive team environment

About Johnston Equipment:

Johnston Equipment is a leading provider of material handling solutions, dedicated to delivering exceptional customer service and support. We are committed to continuous improvement and sustainable outcomes, and we are seeking a talented and motivated individual to join our team.