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Bilingual Service Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Dispatch Coordinator to join our team at Johnston Equipment. As a key member of our National Call Centre department, you will play a critical role in ensuring the smooth operation of our service administration processes.
Key Responsibilities:
- Manage high volumes of data entries with accuracy and speed
- Audit technical quotations and maintain data integrity within business systems
- Coordinate service calls and post lost time for technicians
- Provide exceptional customer service and support to customers and technicians
- Optimize the administration and completion of purchase order processes
- Maximize the efficiency of onsite services through productive management and administration of technician work orders
- Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services
Requirements:
- High level of organization and attention to detail
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in data entry and management
- Ability to learn and adapt to new systems and processes
What We Offer:
- A stable and dynamic work environment
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A collaborative and supportive team environment
About Johnston Equipment:
Johnston Equipment is a leading provider of material handling solutions, dedicated to delivering exceptional customer service and support. We are committed to continuous improvement and sustainable outcomes, and we are seeking a talented and motivated individual to join our team.