Front Desk Associate

3 weeks ago

Saint George, Canada Granite Town Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Granite Town Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Complaint Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide information on hotel facilities and services to guests.
  • Area Information: Provide general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as needed.
  • Communication: Answer telephone and relay telephone calls and messages.
  • Special Needs: Assist clients/guests with special needs.
  • Wake-Up Calls: Contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service to all guests.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: Will train or equivalent experience.
  • Work Setting: Hotel, motel, or resort environment.
  • Work Conditions and Physical Capabilities: Attention to detail, ability to work in a fast-paced environment, and excellent communication skills.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, flexibility, organized, reliability, and team player.

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