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Food Service Operations Manager

3 months ago

Greater Napanee, Ontario, Canada Tim Hortons Full time
Position Overview

The role of a Food Service Operations Manager at Tim Hortons involves overseeing the daily functions of a bustling dining establishment. This position requires a blend of leadership, organizational skills, and a commitment to customer satisfaction.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Work Environment

The work setting is primarily within the restaurant and food service industry, characterized by a dynamic and fast-paced atmosphere.

Key Responsibilities
  • Establish the type of services to be provided and develop operational protocols.
  • Manage financial transactions, including balancing cash and preparing financial reports.
  • Conduct performance evaluations for staff members.
  • Oversee inventory management and organization.
  • Ensure compliance with health and safety regulations.
  • Negotiate contracts with suppliers for food and other necessary supplies.
  • Engage in marketing strategies and their execution.
  • Lead and instruct team members effectively.
  • Address and resolve customer complaints and concerns.
  • Deliver exceptional customer service.
  • Plan, organize, direct, control, and assess daily operations.
Supervisory Responsibilities

This position typically involves supervising a team of 5-10 individuals.

Technical Skills
  • Proficiency in using electronic cash registers.
  • Familiarity with MS Office applications.
Safety and Security

A criminal record check is required for this position.

Work Conditions
  • Ability to thrive in a fast-paced environment.
  • Capable of working under pressure and meeting tight deadlines.
  • Willingness to perform repetitive tasks.
  • Attention to detail is crucial.
  • Must be able to stand for extended periods.
Personal Attributes
  • Strong accuracy and dependability.
  • Client-focused with excellent interpersonal skills.
  • Outstanding oral and written communication abilities.
  • Flexible and organized, with a reliable nature.
  • A true team player with the ability to multitask.
Experience Requirements

Candidates should have between 1 to 2 years of relevant experience in a similar role.

Financial Benefits
  • Night shift premium available.
  • Permanent employment opportunity.
  • Work language: English.
  • Work hours: 35 to 40 hours per week.