Customer Service Representative

2 months ago


Fort Erie, Ontario, Canada CB Canada Full time

Job Summary
As a key member of our team, you will provide exceptional customer service to internal and external customers through inbound telephone calls, emails, and faxes. Your primary responsibility will be to determine the nature of each call or inquiry and respond accordingly. You will also be responsible for processing shipments, both domestic and international, in accordance with UPS and local government policies.

Key Responsibilities:
• Screen incoming calls and respond to customer inquiries
• Input and process data accurately and efficiently into UPS systems
• Check and forward legal documentation as required
• Provide administrative support to the management team

Requirements:
• Excellent communication and interpersonal skills
• Accurate typing speed of 40+ words per minute
• Ability to work in a fast-paced, high-pressure environment
• Availability to work flexible shift hours, typically 1pm-5pm Monday through Friday

What We Offer:
Competitive hourly rate of $15.83
A diverse and equal opportunity employer
Opportunities for career growth and development



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