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Front Desk Associate

2 months ago

Milton, Ontario, Canada Biryani Lounge Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Biryani Lounge. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of their check-in and check-out procedures.
  • Hotel Information: Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Communication: Answer telephone calls and relay messages to guests and staff, ensuring all communication is clear and concise.
  • Special Needs: Assist guests with special needs, providing personalized support and ensuring their stay is comfortable and enjoyable.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Work Environment: Work in a fast-paced environment, maintaining a high level of productivity and efficiency while providing excellent service to guests.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role.
  • Language: English language proficiency.
  • Work Hours: 40 hours per week.