Hospitality Team Lead

2 weeks ago


Cornwall, Canada Away Resorts Ltd Full time

Role Overview

Away Resorts Ltd is seeking a skilled and experienced Food and Beverage Team Lead to join our team. As a key member of our hospitality team, you will be responsible for leading by example and motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant.

Key Responsibilities

  • Lead by Example: Motivate and inspire a team of F&B assistants to deliver exceptional customer service and maintain high standards of quality and cleanliness.
  • Shift Management: Manage rotas to ensure adequate staffing levels and maintain a smooth operation during peak periods.
  • Team Development: Identify and share best practices with the team, including effective upselling techniques and strategies to minimize waste and control costs.
  • Customer Service: Deal with customer complaints and manage performance within the team to ensure a high level of customer satisfaction.
  • Team Building: Foster a motivated and proud team of F&B assistants who take pride in delivering exceptional service, even during busy periods.

Requirements

  • Previous Experience: Proven experience in a fast-paced and busy F&B environment, with a track record of driving revenue and delivering excellent customer service.
  • Problem-Solving Skills: Ability to manage difficult situations and resolve problems effectively.
  • Customer Service Skills: Champion of delivering excellence in customer service, with evidence of previous successes.
  • Hygiene Certificate: Possession of a Level 2 hygiene certificate or willingness to undergo training.

What We Offer

  • Career Progression: Opportunities for career advancement and professional growth within Away Resorts Ltd.
  • Employee Benefits: A range of benefits, including discounts on Away Resorts holidays and on-park discounts.
  • Award and Recognition: Awards and recognition for outstanding performance and contributions to the team.

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