Conference and Retreat Operations Director

2 months ago

Georgina, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly skilled and experienced Conference and Retreat Operations Director to oversee the daily operations of our Jackson's Point Conference Centre. As a key member of our team, you will be responsible for ensuring guest satisfaction, efficient management, and providing strategic direction.

Key Responsibilities
  • Leadership and Direction: Provide leadership, oversight, and direction to all aspects of the Jackson's Point Conference Centre operations in accordance with The Salvation Army's Mission, Vision, and Values.
  • Strategic Planning: Participate in the planning, developing, and executing of strategic initiatives to drive business growth and improvement.
  • Policies and Procedures: Review and recommend changes to general policies and procedures, as well as review and develop policies to ensure compliance with laws, legislative requirements, and guidelines.
  • Communication and Liaison: Liaise with Business (Finance and Property) and Human Relations personnel at Divisional Headquarters to ensure effective communication and collaboration.
  • Compliance and Risk Management: Monitor practices to ensure compliance with relevant health and safety standards, inspections, and certifications, and prepare, submit, and act on incident reports, including recommending proactive prevention measures.
  • Team Leadership: Provide leadership to direct reports through regularly scheduled team meetings, as well as one-on-one meetings to establish clear objectives and review performance, both informally and formally.
  • Operational Excellence: In consultation with the Divisional Youth Secretary, identify, develop, and implement improved methods of operating an effective and efficient conference centre, ensuring that the requirements of The Salvation Army are consistently met, including any government regulations and laws.
Day-to-Day Operations
  • Property Management: Oversee the day-to-day operation of Jackson's Point Conference Centre operations/properties, including identifying and resolving potential risk situations, ensuring the protection and security of the property.
  • Supply Chain Management: Order or supervise the ordering of food, supplies, and equipment, and arrange for proper distribution; supervise and evaluate, or supervise evaluations of, all operations staff and maintain and review records and evaluations of all operations, staff, and facilities.
  • Financial Management: Manage budgets/expenses, analyze, and interpret financial information and monitor sales and profits.
  • Marketing Strategy: Develop and implement an intuitive and efficient marketing strategy to promote the conference centre's services.
Property, Buildings, Equipment, and Inventory
  • Maintenance and Repairs: Ensure the maintenance of all plumbing, electrical, building repairs, pool maintenance, vehicle upkeep, shop cleanliness, and organization, and landscaping are completed as required.
  • Contract Negotiation: Negotiate contracts for HVAC, water treatment, electrical, major renovations, new construction for approval by administration.
  • Service Provider Management: Oversee contracts and service providers for functions such as security, alarms, pest control, etc.
  • Facilities Management: Ensure the facilities are well-maintained, proactive maintenance is conducted, and the facilities meet compliance standards and government regulations.
  • Quality Control: Ensure work completed by external trades, contractors, and service providers is undertaken in accordance with approved quotations, including completing inspection reports and follow-up responses to noted deficiencies.
Supervisory
  • Staff Management: Oversee the hiring of staff, orientate, train, evaluate, recognize, and recommend disciplinary actions, including termination, in concert with Territorial/Divisional standards and Divisional Human Relations.
  • Performance Management: Conduct regular performance appraisals, learning plans of direct reports, and addressing performance issues when they arise with the Divisional Youth Secretary.
  • Staff Development: Ensure direct reports complete the mandatory training and e-learning within the set time frame and constantly review the skills and competencies of staff to adequately meet the requirements of the job.
Finance and Administrative Duties
  • Financial Activities: Partake in financial activities, including establishing room rates, setting budgets, and assigning funds to departments; collect payments and maintaining records of budgets, funds, and expenses.
  • Pricing and Promotional Strategies: Participate in the development of pricing and promotional strategies.
  • Administrative Tasks: Various administrative duties, including documentation, and tracking statistics as needed.
  • Confidentiality and Record-Keeping: Maintain confidentiality and keep accurate files and statistical records.
  • Procurement and Logistics: Ensure all requisitions for purchases, services, etc. are processed according to established procedures.
  • Administrative Support: Ensure all administrative tasks are completed accurately and on time, including all paperwork associated with payroll, staff scheduling, etc.
  • Supplier Negotiation: Negotiate with suppliers for the provision of materials and supplies and with guests for the use of facilities for conventions, banquets, receptions, and other functions.
Health and Safety
  • Health and Safety Procedures: Ensure that Health & Safety procedures are being followed and maintained.
  • Compliance with Regulations: Responsible to work in compliance with the Ontario Occupational Health & Safety Act (OHSA) and regulations.
  • Incident Reporting: Responsible to report any infractions or problems in accordance with policy and procedure.
  • Emergency Preparedness: Assist in ensuring that all new staff are made aware of emergency procedures and are prepared to implement them immediately as necessary; that all staff adopt safe work practices in line with The Salvation Army policies and procedures.
  • Liability Incident Reports: Ensure that Liability Incident Reports are filed in the event of an incident at the workplace.

Perform other duties as required.

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