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Full Time Retreat and Conference Manager
1 month ago
The Salvation Army is seeking a highly skilled and experienced Retreat and Conference Manager to oversee the daily operations of the Jackson's Point Conference Centre. As a key member of our team, you will be responsible for ensuring guest satisfaction, efficient management, and providing strategic direction.
Key Responsibilities:- Provide leadership, oversight, and direction to all aspects of the Jackson's Point Conference Centre operations in accordance with The Salvation Army's Mission, Vision, and Values.
- Participate in the planning, developing, and executing of strategic initiatives.
- Review and recommend changes to general policies and procedures, as well as review and develop policies.
- Liaise with Business (Finance and Property) and Human Relations personnel at Divisional Headquarters.
- Monitor practices to ensure compliance with relevant health and safety standards, inspections, and certifications.
- Provide leadership to the direct reports through regularly scheduled team meetings, as well as one-on-one meetings to establish clear objectives and review performance.
- In consultation with the Divisional Youth Secretary, identify, develop, and implement improved methods of operating an effective and efficient conference centre.
- Oversee the day-to-day operation of Jackson's Point Conference Centre operations/properties, including identifying and resolving potential risk situations.
- Order or supervise the ordering of food, supplies, and equipment, and arrange for proper distribution.
- Manage budgets/expenses, analyze, and interpret financial information and monitor sales and profits.
- Develop and implement an intuitive and efficient marketing strategy to promote the conference centre's services.
- Ensure the maintenance of all plumbing, electrical, building repairs, pool maintenance, vehicle upkeep, shop cleanliness, and organization, as well as landscaping.
- Negotiate contracts for HVAC, water treatment, electrical, major renovations, and new construction for approval by administration.
- Oversee contracts and service providers for functions such as security, alarms, pest control, etc.
- Ensure the facilities are well-maintained, proactive maintenance is conducted, and the facilities meet compliance standards and government regulations.
- Oversee the hiring of staff, orientate, train, evaluate, recognize, and recommend disciplinary actions, including termination in concert with Territorial/Divisional standards and Divisional Human Relations.
- Conduct regular performance appraisals, learning plans of direct reports, and addressing performance issues when they arise with the Divisional Youth Secretary.
- Ensure direct reports complete the mandatory training and e-learning within the set time frame and constantly review the skills and competencies of staff to adequately meet the requirements of the job.
- Partake in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
- Participate in the development of pricing and promotional strategies.
- Varying administrative duties, including documentation, and tracking statistics as needed.
- Maintain confidentiality and keep accurate files and statistical records.
- Ensure that Health & Safety procedures are being followed and maintained.
- Responsible to work in compliance with the Ontario Occupational Health & Safety Act (OHSA) and regulations.
- Responsible to report any infractions or problems in accordance with policy and procedure.
This is a permanent full-time position based on 40 hours per week. Required to be On Call to address issues/concerns, etc. Weekday, weekend, and evening work as per operational requirements. Ability to lift/move up to 20 lbs. with no assistance from others. Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Travel is a requirement of this position for meetings, etc. (10%).
