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Senior Manager, Quality Assurance Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Manager, Quality Assurance to join our team at Immigrant Services Society of BC. As a key member of our organization, you will play a critical role in accelerating the development and implementation of quality improvement processes, knowledge, and activities within our broad service portfolio.
About the Role:The Senior Manager, Quality Assurance will be responsible for supporting and overseeing key quality processes, systems, and initiatives within the organization to promote high standards of services and client well-being. This includes ensuring compliance with external regulations and standards, identifying internal opportunities for quality improvement and/or corrective actions, and supervising the Services Analyst role.
Key Responsibilities:- Identify and recommend quality standards and parameters for services congruent with internal program frameworks, contract requirements, and external standards programs adopted by the organization.
- Develop, implement, and review quality metrics, measurement and assessment tools, processes, and targets to meet quality standards and parameters.
- Ensure timely reporting of performance against goals, working with program and administrative leaders to develop action plans and corrective action.
- Lead the organization's preparation for external reviews, audits, and assessments, including accreditation surveys and other programs.
- Foster a culture of quality consciousness and improvement among program teams, promoting best practices and proactive problem-solving approaches.
- Keep current with industry best practices in quality assurance, acting as a conduit to bring knowledge and innovation into the organization.
- Bachelor's degree in a social/health service, business administration, or relevant care discipline.
- Seven to ten years recent, related experience in quality assurance, risk management, auditing, project management, or other relevant roles facilitating and managing quality processes with a wide range of stakeholder groups.
- Certification in quality management desirable.
- Familiarity with third-party accreditation processes, such as ISO, CARF, COA, or Accreditation Canada desirable.
- Expected hiring salary: $41.94 - $46.14 per hour.
- 105 hours of vacation and 35 hours of personal leave.
- Extended health and dental benefits upon joining.
- Employee and Family Assistance Program (EFAP).
- Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 15% with employer contribution up to 5%.
We are an inclusive organization that values diversity and recognizes the unique talents and experiences of our staff. We welcome and encourage applicants who bring new perspectives and approaches to our team.
