Customer Service Representative

4 weeks ago


Laval, Quebec, Canada American Iron & Metal Full time

About Us

American Iron & Metal is a global leader in the metal recycling industry, with over 125 site locations and 4000 employees worldwide.

Our Mission

We take pride in giving used vehicles a second life, recycling over 1 million vehicles since 2008.

Job Summary

We are seeking a motivated and customer-focused individual to join our call center team in Laval, Quebec.

Key Responsibilities

  • Answering calls and general inquiries from clients
  • Providing personalized solutions and information on our products and services
  • Guiding clients in the utilization of our website
  • Promoting in-person visits to our branches
  • Registering clients to our email system
  • Performing other tasks related to the role

Requirements

  • Bilingualism (French and English)
  • Excellent customer service skills and positive attitude
  • Excellent communication and interpersonal skills
  • Ability to navigate between different computer systems and applications
  • Ability to multi-task in a fast-paced environment
  • Interest in the automotive field
  • Reliability, punctuality, and ability to work days, evenings, and weekends
  • Call center experience (a major asset)

What We Offer

  • Salary of $
  • Eligible for paid vacation from the first day
  • AIM Tuition Assistance Program
  • Comprehensive group insurance plan
  • Virtual doctor (access to a doctor 24/7)
  • Group RRSP with employer matching contribution
  • Employee Assistance Program (EAP)
  • Central location, close to many services
  • Easily accessible by public transit
  • Referral program
  • Exclusive employee discounts on parts from any Kenny branch
  • Events organized by the company throughout the year
  • Free on-site parking
  • Free coffee on site

Location

3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada

Work Schedule

Must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.



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