Customer Service Representative
4 weeks ago
About Us
American Iron & Metal is a global leader in the metal recycling industry, with over 125 site locations and 4000 employees worldwide.
Our Mission
We take pride in giving used vehicles a second life, recycling over 1 million vehicles since 2008.
Job Summary
We are seeking a motivated and customer-focused individual to join our call center team in Laval, Quebec.
Key Responsibilities
- Answering calls and general inquiries from clients
- Providing personalized solutions and information on our products and services
- Guiding clients in the utilization of our website
- Promoting in-person visits to our branches
- Registering clients to our email system
- Performing other tasks related to the role
Requirements
- Bilingualism (French and English)
- Excellent customer service skills and positive attitude
- Excellent communication and interpersonal skills
- Ability to navigate between different computer systems and applications
- Ability to multi-task in a fast-paced environment
- Interest in the automotive field
- Reliability, punctuality, and ability to work days, evenings, and weekends
- Call center experience (a major asset)
What We Offer
- Salary of $
- Eligible for paid vacation from the first day
- AIM Tuition Assistance Program
- Comprehensive group insurance plan
- Virtual doctor (access to a doctor 24/7)
- Group RRSP with employer matching contribution
- Employee Assistance Program (EAP)
- Central location, close to many services
- Easily accessible by public transit
- Referral program
- Exclusive employee discounts on parts from any Kenny branch
- Events organized by the company throughout the year
- Free on-site parking
- Free coffee on site
Location
3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada
Work Schedule
Must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.
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