Funeral Arranger Professional

4 weeks ago


Edmonton, Alberta, Canada Service Corporation International Full time
Funeral Arranger Job Description

We are seeking a skilled Funeral Arranger to join our team at Service Corporation International. As a Funeral Arranger, you will be responsible for facilitating funeral arrangement discussions with deceased next of kin and presiding over visitation, funeral, and graveside services in accordance with family's wishes, company expectations, and local, provincial, or federal laws.

Key Responsibilities:
  • Receives or initiates calls to deceased next of kin, exhibiting concern and empathy, and obtains or confirms deceased and family contact information.
  • Schedules Arrangement appointments and emails appointment confirmations.
  • Performs removals or transfers adhering to company standards and processes, caring for the deceased in a respectful manner.
  • Updates removal status in proprietary software.
  • Greets next of kin and escorts them to the meeting space, initiating and facilitating Arrangements Conferences while assessing needs and summarizing desired outcomes.
  • Discusses available life insurance and benefits, such as Veteran, and promotes funeral, cemetery, and crematory services and merchandise.
  • Transitions Arrangement Conferences to Funeral Services Counselors/Advisors to present cemetery property and merchandise options, pricing, and contract completion.
  • Reviews and authorizes merchandise and service contract revisions.
Requirements:
  • Graduated from an accredited school or college of mortuary science.
  • Current Funeral Director license as required by provincial regulations.
  • Valid driver's license with an acceptable driving record required to operate company-owned vehicles.
  • Industry experience is preferred.
Working Conditions:

Work is both indoors and outdoors during all seasons and weather. Professional business attire is required when in contact with families. Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage. Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps. Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary.



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