Front Desk Clerk

4 weeks ago

Langley, Canada Comfort Inn & Suites Full time
Job Title: Night Front Desk Clerk

Comfort Inn & Suites is seeking a Night Front Desk Clerk to join our team. As a Night Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service
Requirements:
  • Attention to detail
  • Fast-paced environment
  • Experience an asset
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
Work Environment:

As a Night Front Desk Clerk, you will work in a fast-paced environment, interacting with guests and colleagues to ensure a smooth and enjoyable stay. You will be responsible for maintaining a clean and organized workspace, adhering to hotel policies and procedures, and providing exceptional customer service.

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