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Calgary, Alberta, Canada CMHC Full time{"title": "Senior Administrator", "description": "About the RoleAs a Senior Administrator with CMHC, you will be part of the Planning and Oversight Team in the Commercial Solutions sector of Professional Services. Your primary responsibility will be to support the delivery of professional services, including vendor management, contract administration,...
Senior Administrative Professional
2 months ago
A career as a Senior Administrative Agent for the National Bank's Commercial sector means working alongside senior account managers to ensure the highest level of business customer satisfaction.
The files handled are diverse and involve complex financing structures, allowing you to utilize your knowledge of commercial credit and exercise your leadership with internal and external partners.
Key Responsibilities- Customer Care: Ensure unparalleled customer support through effective communication and issue resolution.
- Banking Operations: Carry out various banking operations, including setting up and indexing complex financing structures.
- Colleague Support: Support colleagues in resolving non-standard files requiring in-depth knowledge of various financial products.
- Task Prioritization: Carry out rigorous control of routine activities and ensure the prioritization of tasks.
- Monitoring and Reporting: Ensure monitoring of pricing, renewals, and banking reports in compliance with deadlines.
- Data Collection: Collect, compile, verify accuracy, and index financial data.
- Stakeholder Communication: Establish and maintain effective communications with various stakeholders involved in files.
- Product Promotion: Understand and promote the Bank's products to optimize customer satisfaction and loyalty.
- Operational Procedures: Optimize and document operational procedures.
As a member of the Commercial & Private Management sector, you will be part of a large team of around twenty colleagues and report to the Manager, Administrative Support.
Our team stands out for its excellence in customer service, spirit of collaboration, and ability to adapt through diverse daily tasks.
Requirements- Education: 3-year college diploma (DEC) or equivalent related to the sector of activity.
- Experience: 4 years of experience in a related field.
- Knowledge: Good knowledge of business products and services, commercial and legal credit, and proficiency in Word and Excel software.
- Skills: Strong ability to manage disagreements, share expertise, and build strong relationships.
