Client Care Coordinator

3 weeks ago

Toronto, Ontario, Canada Sonova Full time
About the Role

We are seeking a highly motivated and customer-focused Client Care Coordinator to join our team at Connect Hearing Canada, a leading hearing care provider with a network of clinics across Canada and part of the Sonova family of brands.

As a Client Care Coordinator, you will play a vital role in providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations. You will work closely with our Client Services Manager to ensure seamless communication and coordination of client services.

Key Responsibilities
  • Provide exceptional customer service in person, over the phone, and by email
  • Product ordering and inventory management
  • Shipping of return merchandise (RMA), sales items to clients/clinics/hospitals
  • Working with insurance companies to ensure successful third-party billing operations
  • Managing and maintaining client accounts while building relationships
  • Assist with minor in-clinic device repairs as needed
What We Offer
  • Competitive Hourly Wage
  • Monday – Friday 9 - 5
  • Full Benefits Package on Day 1
  • 3 weeks vacations to start + extra days
  • Quarterly Bonus
  • Growth and development opportunities
Requirements
  • Strong communication and customer service skills
  • Training in a medical office setting or other administrative role
  • Experience or would enjoy working on and reconciling accounts receivable
  • “Can-Do” attitude, you love to learn and are passionate about growing your knowledge

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