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Community Engagement Coordinator
3 months ago
About QuadReal Property Group
QuadReal Property Group stands as a distinguished global entity in real estate investment, management, and development, headquartered in Vancouver, British Columbia. With a portfolio exceeding $73.8 billion in assets, QuadReal is committed to extending its investment strategies worldwide. The company prioritizes not only financial success but also the cultivation of sustainable environments that serve individuals and communities for the long haul.
Position Overview: Community Engagement Coordinator
In the role of Community Engagement Coordinator, you will report directly to the Community Manager and be tasked with a variety of administrative and leasing functions within the property. Your responsibilities will encompass managing resident interactions, implementing engagement initiatives, and organizing appreciation events.
Key Responsibilities
Leasing Operations
- Oversee leasing and resident relations activities, tracking metrics related to occupancy, renewals, and transitions;
- Engage in the complete leasing cycle, including property tours and conducting necessary background checks;
- Maintain an in-depth understanding of the property, facilitate lease signings, and manage move-in procedures;
- Collaborate with the Community Manager to ensure the timely readiness of suites and conduct move-in inspections.
Marketing Initiatives
- Perform market analysis, assess competitive positioning, and contribute to pricing strategies;
- Build partnerships with local businesses to enhance resident experiences and attract visitors to the property.
Administrative Duties
- Ensure the accurate completion and documentation of leasing paperwork;
- Manage resident communications while upholding privacy standards;
- Provide front desk assistance as needed and oversee office supplies management.
Office Management
- Ensure adherence to property management protocols;
- Deliver administrative support, maintain resident records, and manage office supplies efficiently;
- Provide exceptional customer service by addressing inquiries with professionalism and courtesy.
Financial Management
- Oversee rent collection, manage outstanding payments, and handle documentation related to payment issues;
- Assist in the collection of overdue rent and legal processes as required.
Maintenance Coordination
- Facilitate move-in and move-out processes, inspect vacant units, and address maintenance concerns;
- Educate residents on service request protocols and ensure satisfaction with maintenance services.
Health and Safety Compliance
- Adhere to health and safety regulations, conducting regular safety drills;
- Ensure that vendors comply with safety standards and report any violations promptly.
Qualifications and Skills
- A genuine passion for delivering outstanding customer service;
- Previous experience in administration and property management is preferred;
- Strong communication skills, attention to detail, and relationship-building abilities;
- Proficiency in technology and familiarity with relevant software applications;
- Self-motivated, adaptable, and professional demeanor.
