Aircraft Technical Support Specialist

2 months ago

Winnipeg, Manitoba, Canada IMP Group Full time

About the Role

The Aircraft Technical Support Specialist will be a primary member of an integrated team working with various DND and IMP Group personnel to improve aircraft serviceability on the front line by providing strong technical guidance and leadership in the resolution of immediate and long-term issues impacting the CC130H fleet.

Key Responsibilities

  • Work directly with the Canadian Forces (CF) 435 Squadron SAMEO, supporting aircraft availability to meet Canada's Search & Rescue commitment.
  • Troubleshoot, conduct investigations, perform research and generate solutions for any and all C130 flight systems related issues.
  • Work effectively with IMP Group Production Specialists, Supply Chain Management and Integrated Logistics Support, et al. to resolve technical issues that are affecting operations.
  • Carry out investigations to determine the cause (and root cause if applicable) of repetitive or significant technical problems and recommend and/or initiate corrective actions.
  • Liaise effectively with CF Sqn/Engineering Project Office personnel, CC130H WSM Office, and on-site CF and contractor representatives to resolve issues of significance.
  • Participate in regular progress reviews and report on schedule and quality performance.
  • Ensure compliance with all technical, regulatory, contractual, legislative and other Company and Customer stipulated requirements.
  • Assess efficiency of resource utilization.
  • Strive for continuous improvement and apply innovative techniques to benefit the program.
  • Maintain superior customer relationships and communications.
  • Ensure all assigned tasks are performed in accordance with IMP Group Human Resources safety and security policies and procedures.
  • Perform other duties as assigned.

Requirements

  • Excellent communication skills: fluent verbal and written English is mandatory.
  • Exceptional interpersonal skills and customer relations.
  • Proven conflict resolution and negotiation skills.
  • Professional appearance and behaviour.
  • Proficient in use of computers and various IMP Group and customer ADP systems (Microsoft suite, ADAM, CGCM, etc.).
  • Holder of TCA AME License OR Military equivalency with type training for CC130H would be ideal.
  • Ideally, minimum five (5) years of technical experience on aircraft flight systems.
  • Ideally, minimum three (3) years of technical experience on C130 platform.
  • Capable of getting Canadian Controlled Goods Program (CGP) and Reliability Security Clearances.

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