Blood Group Serology Specialist
1 month ago
Canadian Blood Services is seeking a skilled Testing Support Associate - Blood Group Serology to join our dynamic Testing team.
The Testing team plays a critical role in supporting Canadian Blood Services by providing process support and subject matter expertise to Testing sites in resolving issues. In this role, you will provide process support and subject matter expertise to Testing sites in resolving issues, establish, implement, and monitor key performance indicators (KPIs), and ensure excellent customer service is provided to both internal and external customers.
Key Responsibilities- Develop, prepare, review, and maintain Work Instructions (WI) and training materials to ensure consistency and standardization.
- Participate in the development and implementation of training material and educational sessions, if required, in collaboration with site Managers to ensure that the training needs of Testing staff are identified and standardized.
- Participate in new projects or initiatives for Testing by providing input and assistance in the development of project proposals/plans, business cases, project-related validation scripts, and decision documents.
- May liaise with other CBS departments (QA/RA, IT, Medical Services, Document Control, and Change Review Boards) as required.
- Provide technical support and information to the Testing sites and Head Office departments to facilitate problem-solving and development of resolution of issues or trends pertaining to methodologies or computer applications, manual and automated testing procedures, equipment, or reagents.
- Advises technical and professional staff by coordinating regular meetings with Testing or Head Office site representation and/or vendors to resolve current and outstanding issues in the departments, while ensuring that recommendations and decisions are documented and maintained.
- Assist and participate in the continuous quality improvement activities for the Testing sites by establishing and implementing staff competencies to monitor site performance and continuously reviewing all regulatory standards, preparing gap analysis reports to advise senior management of standard changes, and assisting them in ensuring compliance.
- Tracks, trends, and monitors the quality control program as well as test performance by developing KPIs and preparing monthly reports that may recommend corrective measures.
- Participates in the process of appropriate evaluation of test kits, reagents, equipment, and/or software by developing user requirements, specifications, selection criteria, and decision matrices to ensure the selection of the appropriate product.
- Assists in the selection process by organizing parallel testing and reviewing data, preparing reports to submit for approval, and developing and implementing evaluation protocols.
- Post-secondary level education in a relevant discipline from a recognized academic institution.
- A minimum of 5 years' experience and in-depth knowledge and understanding of Blood Group Serology AB ID Reference Laboratory, Donor Testing, or Diagnostic Services laboratory is required.
- An appropriate Provincial Medical Laboratory Technologist License is required.
- Laboratory Science or Advanced Registered Technologist or equivalent experience is preferred.
- Excellent problem-solving, analytical, and planning skills are required.
- Strong oral and written communication skills in English are essential for presentation to all levels of employees.
- Computer skills are essential with demonstrated proficiency in Microsoft Office Software Programs including Access, Excel, PowerPoint, and Word applications.
- Effective time management, written, and verbal skills are required.
- Ability to be a team member.
- Demonstrated commitment to continuing education.
- Ability to travel if required.
- Payment in lieu of vacation.
- Payment in lieu of holidays.
- Annual performance award up to 6%.
- Payment in lieu of benefits.
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.
- This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/days of the week.
- Shift/hours - Monday to Friday 7am to 3pm or 8am to 4pm or 9am to 5pm. Occasional evenings and weekends may be required.
- Travel requirements - occasional travel required within Canada.
- Physical requirements - ability to lift weight up to 10 kg (22 lbs.).
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume.
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