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3 months ago
Job Overview
In this role, you will contribute to Wawanesa's mission by ensuring an exceptional experience for our clients and brokers. You will address inquiries regarding their policies, aiming to enhance client loyalty. This position involves managing and resolving client issues with empathy and understanding, while also providing essential administrative support, including processing various adjustments to active client policies.
Key Responsibilities
Serve as the primary contact for Life Services operations Engage in Call Centre activities for incoming inquiries from clients and agents Monitor and address customer service requests in accordance with company standards Draft correspondence and documentation for diverse audiences, including clients, agents, and external stakeholders Coordinate and execute ongoing policy modifications for current policyholders Maintain detailed records of all customer interactions, including inquiries, complaints, and resolutions Assist in organizing and filing various departmental documents and records Investigate and report on service-related system issues Perform additional tasks as assignedQualifications
A minimum of two (2) years of experience in an administrative or customer service role within an office setting is required. Willingness to pursue or complete the ACS and/or ALMI designation is advantageous. Proficient computer skills and familiarity with the Microsoft Office suite are essential. Bilingual proficiency in French is a plus. Proven ability to maintain strict confidentiality and adhere to privacy policies. Strong communication skills, both written and verbal, with the capability to engage appropriately with various audiences, including telephone interactions. Effective problem-solving abilities to assess customer needs and resolve issues, with the capacity to analyze information from multiple sources and implement optimal solutions. Keen attention to detail, ensuring thorough and accurate review of information. Ability to perform well under pressure and manage stressful situations professionally. Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines while remaining adaptable in dynamic environments. Contribute positively to a collaborative work atmosphere in a fast-paced setting. Wawanesa is proud to be recognized as a leading employer in Canada, committed to providing an exceptional workplace.Diversity, Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer dedicated to fostering a diverse workforce that is equitable and inclusive for all. We provide equal employment opportunities to all employees and applicants without regard to any individual's protected status. Accommodations related to disability or medical needs are available upon request throughout the recruitment and selection process.
