Food Service Operations Manager

2 months ago


Port Coquitlam, British Columbia, Canada Gorugoru Food Full time
About the Role

We are seeking a highly skilled Food Service Operations Manager to join our team at Gorugoru Food. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service business.

Key Responsibilities
  • Revenue Management: Monitor revenues to determine labour costs and make informed decisions to optimize profitability.
  • Staff Performance: Monitor and evaluate staff performance to ensure high standards are met.
  • Operations Planning: Plan and organize daily operations to ensure seamless execution and customer satisfaction.
  • Service Development: Determine the type of services to be offered and implement operational procedures to meet customer needs.
  • Inventory Management: Organize and maintain inventory to ensure efficient supply chain management.
  • Supplier Negotiations: Negotiate arrangements with suppliers for food and other supplies to secure the best possible deals.
  • Customer Service: Address customers' complaints or concerns in a professional and timely manner.
  • Event Management: Manage events and ensure they are executed to the highest standards.
Support for Newcomers and Refugees
  • Assist with immediate settlement needs of newcomers and/or refugees, including housing, transportation, storage, childcare, and winter clothing.
  • Support social and labour market integration of newcomers and/or refugees by facilitating access to community resources, language training, and skills training.
Support for Indigenous People
  • Offer mentorship, coaching, and/or networking opportunities for Indigenous workers.
  • Develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations.
  • Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
Work Environment
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 35 hours per week


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