IT Lead Specialist, Technical Support

4 weeks ago

Delta, British Columbia, Canada Wallenius Wilhelmsen Full time
Exciting Career Opportunity at Wallenius Wilhelmsen

We are seeking a highly skilled IT Lead Specialist, Technical Support to join our team at Wallenius Wilhelmsen. As a key member of our IT department, you will be responsible for managing and supporting our IT infrastructure across multiple locations in Canada.

About the Role

As the IT Lead Specialist, Technical Support, you will be responsible for providing high-level technical support, managing IT projects, and improving systems that are critical to our operations. Your day-to-day will involve leading IT projects, including system design and installation, as well as performing ongoing system maintenance and troubleshooting.

Key Responsibilities
  • Technical Leadership & Project Management: Lead IT projects, including system design and installation, and perform ongoing system maintenance and troubleshooting.
  • End-User Support: Provide Level 2 on-site and remote support for end-users, covering desktop and laptop hardware, Windows, Office, and mobility devices.
  • Infrastructure Management: Oversee the IT infrastructure at key facilities across Canada, ensuring that IT equipment is well-maintained, secure, and fully operational.
  • Ticketing & Problem-Solving: Manage service tickets using ServiceNow, ensuring timely follow-ups and escalations when needed.
  • Collaboration: Work with a distributed international team of IT professionals, providing executive support when required and assisting other global offices remotely as needed.
  • Continuous Improvement: Drive continuous improvement initiatives to optimize IT operations and better serve the business.
Qualifications

We are looking for a highly skilled and experienced IT professional with a strong background in technical support and project management. The ideal candidate will have:

  • Bachelor's Degree in Computer Science, Information Systems, or a related field, and at least 5+ years of relevant experience.
  • Excellent knowledge of Windows and Microsoft Office.
  • Working knowledge of networking (VPN, wireless) and printer support.
  • Familiarity with Power Apps, Power BI, and handheld scanner support (Android-based).
  • Experience supporting mobile devices (iOS), third-party applications, and audio/video setups.
  • Proven experience working closely with users, vendors, and all levels of management.
About You

We are looking for a highly skilled and experienced IT professional who is a strong communicator, a team player, and a problem-solver. The ideal candidate will have:

  • Strong interpersonal skills, with the ability to collaborate and work effectively within a team.
  • Excellent analytical, problem-solving, and communication skills.
  • Customer service-oriented, with experience serving both internal and external stakeholders.
  • Detail-oriented with the ability to work independently and manage tasks under minimal supervision.
  • Eager to learn new technologies and quickly adapt to changing environments.
  • Fluent in English.
  • Must hold a valid BC Driver's License.
  • Willingness to travel up to 10% of the time.

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