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Manager of Internal Communications and Organizational Change
3 months ago
Requisition ID: 204744
Join a purpose-driven team that is committed to achieving results within an inclusive and high-performing culture.
Hybrid Work Opportunity: Our employees in hybrid roles can alternate between remote work and onsite presence, with specifics determined by business needs.
About the Team:
The Global Technology Enterprise Platforms (GTEP) division is a vital technology sector within Scotiabank, delivering essential infrastructure solutions and support on a global scale.
The IT Service Management (ITSM) department serves as the center of excellence, overseeing processes, governance, and operations of key ITSM practices worldwide.
Role Overview:
This is a full-time temporary position, where you will report to a Senior Manager. Your responsibilities will include supporting the formulation and execution of internal communication strategies, training initiatives, and organizational change management capabilities for the technology sector of the bank. Collaboration with ITSM Process Owners, Process Managers, and various functions across the organization will be essential. Key duties encompass enhancing employee engagement and managing communications and change initiatives for the portfolio. Extended hours may be necessary to meet project deadlines.
Is This Position Right for You?
- You are enthusiastic about contributing to ITSM's global Organizational Change Management (OCM) strategy by planning, delivering, and executing changes for transformation programs, projects, and initiatives that impact personnel, technology, and processes.
- You are eager to support ongoing improvement efforts to refine the organizational change management framework and tools, fostering broader adoption and application.
- You enjoy overseeing the development and implementation of internal and external communication strategies, including crafting key messages and coordinating with other communication partners to advance strategic objectives, enhance stakeholder engagement, and support internal events.
- You thrive in collaborative environments, working with cross-enterprise teams to effectively communicate the ITSM narrative and amplify messaging across the bank.
- You take pride in fostering global collaboration and knowledge sharing within the team, leveraging diverse perspectives to improve ITSM practices.
- You are committed to adhering to external regulations and internal controls related to ITSM.
Do You Have the Skills to Succeed in This Role?
- Exceptional communication skills (verbal, written, presentation) to convey technical information to both technical and non-technical audiences. Proficiency in Spanish is a plus.
- Ability to manage multiple priorities, build and maintain meaningful relationships across various functions, solve problems, and navigate complex environments independently.
- Strong organizational skills with meticulous attention to detail.
- High adaptability and flexibility in a large organizational setting.
- A curious mindset, willing to take on tasks beyond core responsibilities, and comfortable in a fast-paced, deadline-driven environment.
- Completion of post-secondary education.
- Knowledge of the technology sector and/or Prosci Certified Change Practitioner certification is advantageous.
- Familiarity with MS Teams, O365, and/or Adobe Creative Suite is beneficial.
What’s in It for You?
- Opportunity to work alongside and learn from diverse industry leaders with backgrounds from top technology firms globally.
- An inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates achievements, fostering innovation and continuous learning.
- A commitment to employee well-being, allowing for personalized work design to achieve outstanding results.
- A competitive total rewards package, including performance bonuses, company matching programs (pension & Employee Share Ownership), generous vacation, health/medical/wellness benefits, and employee banking privileges.
- A renovated workspace designed to enhance collaboration through both environment and technology.
Location: Canada
