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Client Success Manager
2 months ago
About the Role
The Client Success Manager at EightSix Network is responsible for overseeing the day-to-day account operations and project management for key clients. This role requires a deep understanding of the assigned clients' industry and business objectives, as well as the ability to communicate effectively with both internal and external stakeholders.
Key Responsibilities
- Develop and maintain strong client relationships to ensure high levels of satisfaction across all assigned clients.
- Manage multiple client stakeholders and navigate through competing priorities and organizational complexity.
- Balance client service excellence with efficiency of resources.
- Perform a variety of account operations tasks, including internal resource management, client task prioritization, project management, documentation, and reporting.
- Contribute to the development of internal processes and best standards for client service and delivery.
- Ensure client adherence to processes to streamline account operations and increase team productivity.
- Collaborate on the design of strategy and solutions that improve client results and progress Exchange Solutions' in-market product offering.
- Work collaboratively with the Client Success team to meet or exceed assigned client revenue plans.
Requirements
- Post-secondary education with a degree focused on business or marketing.
- A minimum of 5 years related experience in loyalty, marketing, payments, or business analysis.
- A minimum of 3-5 years program and project management/leadership experience leading teams to complete major projects under deadlines.
- Strong business acumen with proven experience in account and project management.
- Excellent organization and time management skills, ability to multitask and manage multiple priorities.
- High comfort level with entrepreneurial, software development, and technology outsourcing environments.
- Ability to identify opportunities to innovate and support continuous improvement.
- Strong analytical problem-solving approaches and superior communication skills.
