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Branch Operations Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Branch Operation Administrator to join our team at BMO Financial Group. As a key member of our branch operations team, you will play a critical role in supporting the achievement of business objectives by providing effective operational support and management of sales compliance and regulatory requirements.
Key Responsibilities- Manage client documentation for correspondence and set-up, ensuring accuracy and timeliness.
- Collaborate with internal and external stakeholders to deliver on business objectives, fostering strong relationships and communication.
- Supervise day-to-day operational activities, coordinating the workflow of less-experienced staff and ensuring seamless execution.
- Organize and maintain records of office activities and business transactions, administering a filing system to ensure accessibility of reports, forms, and documentation.
- Create, maintain, and enter information into databases, ensuring data accuracy and integrity.
- Assist with the coordination and processing of work orders for equipment warranties, maintenance, and repairs, tracking and communicating maintenance requests to relevant areas.
- Maintain office supplies inventory and order, ensuring efficient operations and minimizing disruptions.
- Schedule meetings and coordinate meeting facilities and setup, ensuring a seamless experience for all parties involved.
- Liaise with internal and external partners to coordinate changes to premises, minimizing disruptions to business operations.
- Identify and escalate all irregularities and discrepancies to management, ensuring prompt resolution and compliance with guidelines.
- Perform various operational activities to meet business objectives, client needs, and maintain overall service levels, ensuring high-quality service standards.
- Provide administrative/operational support, including financial and transactional processing and reporting, account processing and documentation, compliance processing, and other related activities, ensuring proper documentation and administration of decisions.
- Meet high-quality service standards to maximize relationship retention and growth, ensuring customer satisfaction and loyalty.
- Follow through on risk and compliance processes and policies, ensuring the safeguarding of customers' assets, maintenance of their privacy, and adherence to regulatory requirements.
- Protect the Bank's assets and comply with all regulatory, legal, and ethical requirements, upholding the highest standards of integrity and professionalism.
- Complete complex and diverse tasks within given rules and limits, analyzing issues and determining next steps, and escalating as required.
- Perform other duties as assigned, contributing to the broader goals and objectives of the team and the organization.
- Typically between 2-3 years of relevant experience and a post-secondary degree in a related field of study, or an equivalent combination of education and experience.
- Bilingualism in French and English, with excellent verbal and written communication skills.
- Basic specialized knowledge, with a strong understanding of business operations and compliance requirements.
- Good organization, collaboration, and team skills, with the ability to work effectively in a fast-paced environment.
- Good analytical and problem-solving skills, with the ability to identify and escalate irregularities and discrepancies.
We offer a competitive salary range of $32,000 to $48,600, with a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, with a focus on creating a positive and inclusive work environment.
We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our customers.
