Customer Experience Associate

1 month ago

Nova Scotia, Canada HGS Full time

About the Role

We're seeking a skilled Customer Care Representative to join our team at HGS. As a key member of our customer experience management team, you'll play a vital role in delivering exceptional service to our clients.

Your Impact

As a Customer Care Representative, you'll have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's lives. You'll be trained to be an expert in your field, enabling you to confidently deliver an outstanding customer experience.

Key Responsibilities

  • Field customer inquiries and resolve issues in a timely and professional manner
  • Identify customer needs through active listening and provide personalized solutions
  • Take ownership of customer issues and work to resolve them efficiently
  • Use multiple computer systems to research products and services
  • Document customer interactions and outcomes in our systems
  • Provide exceptional communication skills and a "WOW" factor in every interaction

Why Choose HGS?

HGS is a global leader in customer experience management, with a people-first philosophy and a commitment to excellence. As a member of our team, you'll enjoy a range of benefits, including:

  • $16 hourly rate and overtime opportunities
  • Best-in-class medical, dental, and vision benefits
  • Employee assistance programs
  • Flexible schedule options
  • Career advancement opportunities in a fast-growing organization

Requirements

  • At least 18 years of age
  • Ability to work between 7 AM and 12 AM EST with flexibility
  • 6 months of customer service experience and a understanding of coaching/feedback
  • Experience troubleshooting issues and owning the resolution for the customer
  • Excellent English communication skills, both oral and written

What We're Looking For

We're seeking a compassionate, energetic, and bold individual who is passionate about delivering exceptional customer experiences. If you're a problem solver with a consultative approach and a desire to make a positive impact, we'd love to hear from you.

  • Customer Experience Associate

    7 days ago

    Nova Scotia, Canada HGS Full time

    Job OverviewHGS is a global leader in customer experience management, and we're seeking a talented Customer Experience Associate to join our team. As a Customer Experience Associate, you'll have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's day.Your ImpactYou'll field customer billing inquiries,...

  • Customer Experience Associate

    1 week ago

    Nova Scotia, Canada HGS Full time

    Job OverviewWe're seeking a skilled Customer Experience Associate to join our team at HGS. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences through inbound calls, emails, and chats. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.Key...

  • Sales Associate

    2 months ago

    Nova Scotia, Canada Northern Reflections Full time

    Job Summary:Northern Reflections is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining a positive store environment.Key Responsibilities:Meet or exceed daily sales targets and key performance...

  • Sales Associate

    2 months ago

    Nova Scotia, Canada Northern Reflections Full time

    Job Summary:Northern Reflections is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining a positive store environment.Key Responsibilities:Meet or exceed daily sales targets and key performance...

  • Sales Associate

    4 weeks ago

    Nova Scotia, Canada Northern Reflections Full time

    SALES ASSOCIATENorthern Reflections is seeking a Sales Associate to contribute to the success of our store team. The ideal candidate will be accountable for achieving daily sales results and delivering exceptional customer service while adhering to our Fundamental Selling Skills program and meeting key performance indicators.Key Responsibilities:Meet or...

  • Sales Associate

    4 weeks ago

    Nova Scotia, Canada Northern Reflections Full time

    SALES ASSOCIATENorthern Reflections is seeking a Sales Associate to contribute to the success of our store team. The ideal candidate will be accountable for achieving daily sales results and delivering exceptional customer service while adhering to our Fundamental Selling Skills program and meeting key performance indicators.Key Responsibilities:Meet or...

  • Associate Lawyer

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at McDonald MacQuarrie. As an Associate Lawyer, you will have the opportunity to work on a variety of real property and estate law cases, developing your skills and expertise in a dynamic and supportive environment.Key Responsibilities:Provide...

  • Associate Lawyer

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at McDonald MacQuarrie. As an Associate Lawyer, you will have the opportunity to work on a variety of real property and estate law cases, developing your skills and expertise in a dynamic and supportive environment.Key Responsibilities:Provide...

  • Litigation Associate

    2 months ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Career Opportunities We are seeking a full-time Associate to join our litigation department at our Kentville location in Nova Scotia. The ideal candidate will be a practicing member of the Nova Scotia Barristers' Society, with a minimum two-year experience in a litigation practice. Key qualifications include courtroom experience, effective client and...

  • Litigation Associate

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Career Opportunities We are seeking a full-time Associate to join our litigation department at our Kentville location in Nova Scotia. The ideal candidate will be a practicing member of the Nova Scotia Barristers' Society, with a minimum two-year experience in a litigation practice. Key qualifications include courtroom experience, effective client and...

  • Associate Lawyer

    3 weeks ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at Nova Scotia Barristers' Society. As an Associate Lawyer, you will have the opportunity to work on a variety of real property and estate law cases, providing high-quality legal services to our clients.Key Responsibilities:Provide legal...

  • Associate Lawyer

    3 weeks ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at Nova Scotia Barristers' Society. As an Associate Lawyer, you will have the opportunity to work on a variety of real property and estate law cases, providing high-quality legal services to our clients.Key Responsibilities:Provide legal...

  • Associate Lawyer

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at McDonald MacQuarrie. As an Associate Lawyer, you will have the opportunity to work with our experienced team of lawyers and develop your skills in real property and estate law.Key Responsibilities:Provide high-quality legal services to...

  • Associate Lawyer

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at McDonald MacQuarrie. As an Associate Lawyer, you will have the opportunity to work on a variety of real property and estate law cases, developing your skills and expertise in these areas.Key Responsibilities:Provide high-quality legal...

  • Associate Lawyer

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at McDonald MacQuarrie. As an Associate Lawyer, you will have the opportunity to work on a variety of real property and estate law cases, developing your skills and expertise in these areas.Key Responsibilities:Provide high-quality legal...

  • Associate Lawyer

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Join Our Team as an Associate LawyerWe are seeking a highly skilled and motivated Associate Lawyer to join our team at McDonald MacQuarrie. As an Associate Lawyer, you will have the opportunity to work with our experienced team of lawyers and develop your skills in real property and estate law.Key Responsibilities:Provide high-quality legal services to...

  • Associate, Everyday Banking Professional

    1 week ago

    Nova Scotia, Canada BMO Full time

    Job Summary:We are seeking a highly skilled Associate, Everyday Banking to join our team at BMO. As an Associate, Everyday Banking, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide credit and lending-related sales and service to BMO customers or prospects.Advises customers on...

  • Litigation Associate

    4 weeks ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Job OpportunityWe are seeking a highly skilled and experienced Litigation Associate to join our team at Taylor MacLellan Cochrane in Kentville, Nova Scotia.Key ResponsibilitiesProvide exceptional legal services to clients in a litigation practiceDevelop and maintain strong relationships with clients and colleaguesStay up-to-date with changes in the law and...

  • Litigation Associate

    4 weeks ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Job OpportunityWe are seeking a highly skilled and experienced Litigation Associate to join our team at Taylor MacLellan Cochrane in Kentville, Nova Scotia.Key ResponsibilitiesProvide exceptional legal services to clients in a litigation practiceDevelop and maintain strong relationships with clients and colleaguesStay up-to-date with changes in the law and...

  • Litigation Associate

    1 month ago

    Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    Job Opportunity: Litigation AssociateTaylor MacLellan Cochrane, a leading law firm in Nova Scotia, is seeking a highly skilled Litigation Associate to join our team in Kentville. As a member of our litigation department, you will play a key role in providing exceptional legal services to our clients.Key Responsibilities:Assist in the preparation and conduct...