Retail Customer Support Specialist

4 weeks ago

Sault Ste Marie, Ontario, Canada Ontario Lottery and Gaming (OLG) Full time

Salary Range: 53, – 80,

Your Role: OLG is on a transformative journey to enhance the gaming experience for Ontarians through our various channels, including digital and retail. As a key player in this evolution, the Customer Care Specialist – Retailer will be instrumental in fostering positive relationships with our retail partners, ensuring they are equipped to represent the OLG brand effectively.

Key Responsibilities:

  • Deliver exceptional experiences to retailers, reinforcing a customer-focused OLG brand.
  • Maintain comprehensive knowledge of OLG's offerings, ensuring retailers receive precise and timely information.
  • Ensure adherence to organizational policies and risk management protocols through thorough understanding of procedures.
  • Act as the primary resource for retailer inquiries regarding products and services, strengthening partnerships.
  • Provide expert guidance on OLG offerings to enhance retailer collaboration.
  • Facilitate onboarding processes for retailers, including terminal setups and account management.
  • Identify and implement improvements in departmental processes to optimize operations.
  • Address retailer inquiries promptly, escalating issues as necessary to maintain high satisfaction levels.
  • Commit to Responsible Gambling standards in all interactions.

Qualifications:

Experience: Previous experience in customer service or a related field is essential.

Education: A university degree or college diploma in a relevant discipline, or equivalent experience; familiarity with the gaming or entertainment sectors is advantageous.

Essential Skills: Exceptional customer service skills, strong communication abilities, interpersonal skills, problem-solving aptitude, and flexibility to accommodate varying work hours.

Teamwork and Engagement: Foster an inclusive and collaborative environment while promoting a sense of enjoyment in the workplace.

Integrity: Uphold transparency and ethical practices in all dealings.

Benefits of Working with OLG:

  • Community Impact: Contribute to a socially responsible organization that reinvests profits back into the community.
  • Work-Life Balance: Enjoy a flexible work environment that supports personal and professional life.
  • Employee Wellbeing: Engage in family-friendly practices and hybrid work options.
  • Innovation Encouraged: Embrace opportunities for creative solutions and improvements.
  • Diversity Valued: Work in an environment that celebrates diverse perspectives.
  • Continuous Learning: Access to extensive online learning resources.
  • Pension Plan: Participate in a comprehensive public service pension plan.
  • Performance Incentives: Benefit from a variable pay program based on performance.

About OLG: OLG is dedicated to enhancing the quality of life for Ontarians through exceptional entertainment experiences. As a multi-faceted organization, we focus on being customer-centric while driving significant transformation in our operations.

Commitment to Equity: OLG values diversity and inclusion as fundamental aspects of our culture, ensuring all employees can thrive and contribute their unique skills.

We appreciate your interest in this opportunity and look forward to your application.

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