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Clinical Administrative Coordinator
3 months ago
Job Overview:
The Medical Secretary (I) plays a crucial role in managing a range of administrative and clerical tasks within a healthcare or clinical environment.
Key Responsibilities:
- Organize and schedule patient appointments and medical procedures efficiently.
- Manage calendars, coordinate meetings, reserve rooms, and arrange travel logistics.
- Address scheduling conflicts and resolve calendar-related issues.
- Utilize transcription equipment to produce various documents and reports, including patient records and medical documentation.
- Draft formal communications and maintain accurate meeting records.
- Oversee budget monitoring and account reconciliation, including the completion of financial documentation such as expense reports and purchase orders.
- Handle clinical and third-party billing processes accurately.
- Welcome visitors and respond to general inquiries in person, over the phone, and via email, demonstrating a comprehensive understanding of established protocols.
- Engage with patients and their families, particularly in sensitive situations.
- Ensure patients comprehend all instructions related to medical tests and procedures.
- Compile necessary information for grant applications and reporting.
- Facilitate the collection of required signatures for grant-related documents.
- Conduct thorough searches of databases and literature to retrieve relevant documents and articles.
- Prepare examination rooms, ensuring all necessary materials are organized and available.
- Establish and maintain both electronic and physical filing systems.
- Regularly update and manage information across various databases.
- Maintain confidentiality of files and records diligently.
- Organize and distribute incoming mail and faxes, and coordinate courier services.
Qualifications:
A minimum of a 2-year diploma in Medical Office Administration or a related discipline is required.
Candidates should possess at least 2 years of relevant experience.
Additional Skills:
- Proficiency in OSCAR software.
- Experience in managing clinical supplies and equipment.
- Ability to triage calls effectively.
- Competence in scanning medical documents.
- Experience in processing uninsured payments.
The ideal candidate will demonstrate:
- A minimum of two years' experience in a medical clinic, preferably in family medicine.
- Medical Terminology Certification or equivalent knowledge.
- Strong customer service skills.
- Familiarity with clinical instruments and supplies relevant to family medicine.
- Proficiency in computer use, with a typing speed of at least 50 words per minute.
- Previous experience in phone triage and scheduling for multiple healthcare providers.
- Effective communication, organizational, and interpersonal skills within a team setting.
- Physical capability to lift and manage supplies weighing up to 25 pounds.
- A strong understanding of the confidential nature of the role.
Preference will be given to candidates who reflect our values of respect, creativity, and collaboration.
The Medical Secretary I is expected to uphold and support policies that align with the commitment to equity, diversity, and inclusion within the workplace.
Flexibility in scheduling is essential, as there may be occasional early morning, evening, or weekend shifts.
