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Hotel Houseperson Assistant

1 month ago

Toronto, Ontario, Canada Great Canadian Entertainment Full time

Job Summary

The Hotel Houseperson is responsible for maintaining a clean and welcoming environment for our guests and responding to room supply requests in a timely manner. This role requires attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Maintain the cleanliness of guest floors and linen areas, including vacuuming guest hallways daily
  • Ensure laundry for cleaning supplies is done on an assigned basis
  • Report any damage or maintenance issues in public areas
  • Respond to guest questions in a courteous and welcoming manner
  • Operate cleaning equipment safely and follow standard operating procedures
  • Deliver linens, cots, and extra supplies to guest rooms upon request
  • Maintain linen closets, ensuring they are clean, stocked, and organized
  • Ensure inventory of guest room products is stocked for room attendant carts
  • Remove items from hallways and transport them to service areas, including debris, food and beverage trays, soiled linens, and trash
  • Ensure compliance with health and safety protocols and maintain a safe and healthy environment

Requirements:

  • Previous cleaning experience, preferably in a hotel environment
  • Customer service experience required
  • Ability to lift, pull, and push moderate weight (minimum of 11.5 kg or 25 lbs)
  • Ability to multi-task and communicate effectively
  • Ability to operate basic cleaning equipment and laundry machines
  • Must have a safety mindset for self and others
  • Bilingual (English/French) is an asset but not required

Work Environment:

  • Work within a 24/7 operation with flexibility to work various shifts, including days, evenings, nights, weekends, and holidays
  • Will be required to submit to a criminal record check with results acceptable to our organization

Great Canadian Entertainment is committed to diversity, equity, and inclusion and welcomes all qualified applicants to apply. We accommodate people with disabilities throughout the recruitment and selection process and encourage applicants to advise Human Resources in advance if an accommodation is required.