Security Concierge

1 month ago

Richmond Hill, Ontario, Canada FirstService Residential Full time
Job Summary

We are seeking a highly motivated and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service to clients, customers, contractors, and visitors to our properties. You will be the first point of contact for residents and will be responsible for ensuring their safety and security.

Key Responsibilities
  • Provide exceptional customer service to clients, customers, contractors, and visitors to our properties.
  • Ensure the safety and security of residents and visitors.
  • Manage and screen messages, including phone calls and emails.
  • Schedule access for authorized vendors to provide services within units.
  • Maintain guest privacy and organization reputation by keeping information confidential.
  • Update job knowledge by participating in educational opportunities, maintaining 2 personal networks.
  • Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Ensure all safety and access control procedures and maintain a safe work environment.
  • Provide protection to the clients, residents, and property of the buildings we are contracted to provide services.
  • Observe floors and stairways ensuring that they are clear of debris, obstructions, and fire hazards and that access doors to sensitive/priority areas are locked.
  • Enforce client's rules, regulations, Municipal, Ontario, and Canadian Laws and assist Police and Medical Staff when required.
Requirements
  • Must possess a valid Ontario Security License.
  • High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
  • Must be able to lift 50 lbs.
  • Must be able to sit for extended periods of time.
  • Must be able to stand for extended periods of time.
  • Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
About Us

FirstService Residential is North America's foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners, and Superintendent within our Property Services Department. Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates' professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

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