Customer Support Technician

1 month ago

Golden Horseshoe, Canada SuiteSpot Full time
About Us

At SuiteSpot, we are a PropTech organization dedicated to revolutionizing the management and operation of residential real estate at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions empower our clients to operate efficiently by integrating state-of-the-art technology, comprehensive support, and agile development in a premier offering that has earned us recognition in the industry.

From the outset, our efforts have been driven by four core principles:
  • Deliver tangible value
  • Execute with precision
  • Collaborate with determination
  • Foster a culture of mentorship
Position Overview
  • Technical Support: Address incidents and provide technical guidance to users. Document all incoming issues and requests along with the steps taken to resolve them. Familiarity with MongoDB and troubleshooting data-heavy cloud systems is essential.
  • Knowledge Management: Enhance and maintain knowledge of the tools, applications, and reporting systems supported by the company.
  • Feature Validation: Assist in testing new functionalities in our cloud-based systems across all layers: Web UI testing, API endpoint testing, and continuous integration processes.
Candidate Profile
  • Experienced yet eager for growth. You possess 2-4 years of experience in customer-facing roles, technical support, or customer success, ideally within the B2B technology (SaaS) sector or related fields with average sales values typically in the low six figures.
  • Educator. You can swiftly grasp new technologies and convey software features and concepts to clients in a clear and concise manner.
  • Effective Communicator. You demonstrate strong written communication skills, ensuring you gather necessary information and relay it accurately and pleasantly.
  • Analytical Thinker. You have the capability to comprehend complex customer needs and identify how they can be met with our software solutions.
  • Value-Oriented. You prioritize your efforts on the most significant issues and opportunities, clearly assessing the importance of tasks and decisions.
  • Confident. You exhibit self-assurance, assertiveness, and resilience. Your colleagues respect your expertise and your ability to communicate effectively.
  • Organized. You maintain clarity and order amidst competing priorities, ensuring smooth operations.
  • Enjoyable. You possess a sense of humor and a relaxed demeanor, thriving in a collaborative environment.
Why Choose SuiteSpot?

SuiteSpot is an engaging workplace committed to delivering resilient and scalable solutions. We have built a reputation for addressing our clients' needs, developing new features, and supporting integrations and implementations well beyond initial launches.

Our small team values collaboration and contribution, prioritizing our core values of passion, integrity, and execution. We take ownership of our impact, continuously expand our knowledge, and advocate for each other. While we approach our work with seriousness, we maintain a light-hearted atmosphere. Our company culture encourages ongoing learning and team bonding, with regular gatherings to discuss goals and connect socially.

At SuiteSpot, we embrace the whole individual, offering flexible remote work options, a competitive compensation package, and a comprehensive benefits plan that begins on day one.

We Value Diversity

At SuiteSpot, we understand that diverse skills, experiences, and backgrounds contribute to our success. We welcome candidates who meet 70% of the qualifications we seek and are eager for a challenging career. We are committed to diversity, equity, and inclusion, encouraging applications from individuals of varied backgrounds, including women, persons with disabilities, BIPOC, the 2SLGBTQIA+ community, and other equity-seeking groups. We also welcome applications from individuals with disabilities and are happy to provide accommodations during the interview process.

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