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Desktop support engineer

2 months ago

Golden Horseshoe, Canada TekWissen ® Full time
h3>Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position: Desktop Support Technician II

Location: Scarborough, ON M1W 3E8
Duration: 6 Months
Job Type: Contract
Work Type: Onsite

Job DescriptionWhat You’ll Do:
  • Deliver exceptional customer service as the face of Client.
  • Interact and service clients with any technical problems they are experiencing.
  • Diagnose and fix technical issues related to network infrastructure and internal desktop systems.
  • Prepare reports for analysis of product failure trends and service issues.
  • Service customers with technical issues in a pleasant manner.
Who You’ll Work With:
  • Support customers and proactively identify their needs.
  • Be the face of our operation and the go-to for customer support.
Who You Are:
  • Experience: 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
  • Solid experience and understanding of IT services and products.
  • Reliable and able to communicate technical terms in layman's language.

TekWissen Group is an equal opportunity employer supporting workforce diversity.