Healthcare Operations Specialist

7 days ago

Moncton, Canada Vitalité Health Network Full time
Job Summary

Vitalité Health Network is seeking a highly skilled Service Optimization Consultant to join our team. As a key member of our organization, you will play a crucial role in streamlining operations and resources to achieve excellence in people-centred care.

Key Responsibilities
  • Lead complex improvement projects to analyze current workflows, identify opportunities for improvement, and design, develop, evaluate, and implement change ideas.
  • Collaborate with directors, managers, and partners to achieve successful change and optimize functional and fluid processes for transition with specialized services, including hospitals.
  • Develop a lean operating model in a clinical environment, based on data from all levels of the pathway, in-depth analysis, and close monitoring of performance indicators.
  • Collaborate with various stakeholders to identify barriers, streamline processes, and implement innovative solutions for the use of various community services and resources.
Requirements
  • Bachelor's degree in the field of health, business administration, health services administration, or a related field (Master's preferred).
  • Certification in healthcare administration/management an asset.
  • Minimum of five years' experience in human resources management in the health sector, staff planning, or a related field.
  • At least five years' experience in continuous process improvement.
  • Proficiency in data analysis and interpretation, with the ability to gather, analyze, and present data using Microsoft Excel, statistical tools, and other relevant software to identify trends and effectively measure performance.
  • Proficiency in methodologies and tools such as process mapping/flow diagrams, cause and effect diagrams, Pareto diagrams, affinity diagrams, tree diagrams, 5S, FMEA, etc.
  • Proficiency with MS Office: Excel, Access, PowerPoint, Visio, Word. Knowledge Miro/Mural an asset.
  • Strong understanding of healthcare operations, including staffing models, patient acuity, and regulatory requirements of professional associations.
  • Excellent communication skills and ability to collaborate effectively with colleagues at all levels of the organization.
  • Proven ability to lead cross-functional teams and achieve results in a complex, fast-changing environment.
  • Ability to work independently and as a team member.
  • Physical ability to perform assigned duties.
  • Good previous work history (performance and attendance).
  • Adherence to professional ethics principles, to the Network management philosophy, and organizational values.
  • Compliance with the rules of confidentiality established by the Vitalité Health Network.

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