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Retail Store Manager
2 months ago
We are seeking a highly skilled and experienced Retail Store Manager to join our team at Marhaba Book Store & Hijab Fashion (MBHF). As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Leadership and Management
- Supervise and coordinate the activities of sales floor staff, ensuring they are meeting sales targets and providing excellent customer service.
- Recruit, train, and develop sales staff to ensure they have the skills and knowledge required to succeed in their roles.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Store Operations
- Oversee the daily operations of the store, including opening and closing procedures, inventory management, and visual merchandising.
- Ensure the store is maintained in a clean and organized manner, meeting company standards.
- Manage store budgets, including inventory, supplies, and labor costs.
- Customer Service
- Ensure exceptional customer service is provided to all customers, responding to their needs and resolving any issues promptly.
- Develop and implement strategies to increase customer loyalty and retention.
- Sales and Merchandising
- Develop and implement sales strategies to drive sales growth and meet sales targets.
- Manage visual merchandising, including window displays and in-store displays.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Inventory and Supply Chain
- Manage inventory levels, including ordering and receiving stock.
- Develop and implement strategies to reduce inventory costs and improve stock turnover.
- Reporting and Analysis
- Prepare and present regular sales reports to management, highlighting key trends and opportunities for growth.
- Monitor and analyze sales data to identify areas for improvement.
- Education
- Secondary (high) school graduation certificate
- Experience
- 7 months to less than 1 year of experience in a retail management role
- Skills
- Excellent leadership and management skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Ability to multitask and prioritize tasks
The successful candidate will work in a fast-paced retail environment, with a combination of sitting, standing, and walking. They will be required to work under pressure, meeting sales targets and managing store operations.
Personal Suitability- Personal Qualities
- Accurate and reliable
- Client-focused and efficient
- Excellent oral and written communication skills
- Flexibility and adaptability
- Organized and able to prioritize tasks
